Mary Jensen, MBA, MA

Lead complex, enterprise-wide technology projects from initiation through delivery, ensuring alignment with strategic objectives and operational needs. Deliver high-quality solutions that drive business performance and user experience. Key responsibilities include: - Project Leadership: Manage multiple medium-to-large technology projects, overseeing scope, budget, timeline, and governance standards. - Stakeholder Engagement: Serve as liaison between business and IT to define functional and technical solutions; document requirements and commitments from inception to implementation. - Design & Testing: Develop functional design documents, test plans, and scripts; execute integration, system, regression, performance, and user acceptance testing; track and resolve QA defects. - Change Management: Create communication, training materials, and end-user guides to support adoption; educate impacted parties on enhanced functionality. - Portfolio Management: Administer and optimize Enterprise Portfolio Management (EPM) tools, templates, and processes; maintain project data in PPM applications. - Team Collaboration & Coaching: Partner with project teams to foster alignment and shared ownership, while providing guidance and leadership coaching to team members and stakeholders involved in delivery. - Continuous Improvement: Lead steering committees; share lessons learned and recommend enhancements to project management practices.

-Provide end-to-end solutions blending customer service finesse, strategic account management, process optimization, efficient operations and logistics, move coordination, and adept HR/staff management. -Develop and execute strategic initiatives aligned with company goals to drive market growth, profitability, and service expansion while adapting to emerging trends. -Enhance business growth through effective account management, identifying expansion opportunities, and ensuring client satisfaction. Build and maintain strong partnerships with clients, leading bid responses and negotiating pricing adjustments to address inflation and industry challenges. -Deliver unparalleled customer service by understanding unique relocation needs and delivering tailored solutions. Foster positive client relationships through proactive communication, conflict resolution, and personalized support. -Implement and refine operational processes to enhance overall efficiency. Utilize data-driven insights to identify bottlenecks and inefficiencies, implementing innovative solutions to optimize workflows, reduce turnaround times, and enhance operational effectiveness. -Lead the creation and implementation of SOPs to streamline and standardize processes. Continuously assess and improve workflows, identifying areas for optimization, cost reduction, and enhanced efficiency. -Spearhead the evaluation and implementation of technology solutions to meet evolving industry needs. Collaborate with IT teams to define requirements, assess existing systems, and introduce upgrades that enhance operational capabilities, data security, and client experiences. -Establish and monitor KPIs to measure operational effectiveness. Utilize performance data to drive continuous improvement initiatives and ensure service excellence. -Lead a high-performance team, fostering collaboration and providing mentorship and development opportunities to ensure team success.

-Establish and maintain strategic relationships with client–carriers, agents, vendors & the Department of Defense (DoD). -Build and maintain client relationships by attending and facilitating trade shows, networking and marketing events and client meetings. Plan and organize events and activities catered to relationship-building with clients. -Engage in strategic planning and company performance evaluations for client development and preservation. -Innovate new metrics for analysis & reporting utilized by customers, executive personnel & investors. -Manage the development, implementation, coordination and audit of various tactics and strategies to improve client performance and position. -Perform client-driven market research utilized for quality assurance and current trend analysis. -Work with executive personnel to forecast performance and establish future budget and incentives. -Identify and address performance or quality gaps for both internal and external stakeholders through recurring process evaluations. Work cross-functionally with multiple teams and serve as a SME for policy and procedure reference. -Oversee company–wide process improvement projects for operations, training, reporting, IT, & general procedures. Implement process improvements to promote efficiencies. -Manage operational compliance for client–carriers for adherence to the DoD Transportation regulations. -Focus on company, carrier and agent compliance with relevant mandates. Investigate, analyze and determine root-cause for any non-compliance. -Review, research and respond to complaints and formal inquiries regarding non-compliance issues.

- Managed purchasing & vendor relationships to ensure optimal office operations. - Managed recruiting, training & general human resources for the office. - Implemented process improvements to promote efficiencies in standard office procedures. - Optimized record storage by designing an in–house IT Database for digital record storage

AACSB Accredited Institution The GlobalMBA is a unique program providing graduate students the opportunity to combine intensive classroom study with residential experiences in four countries: Germany, Poland, China and the United States. The GlobalMBA is offered by a consortium of four universities; Cologne University of Applied Sciences, University of Warsaw, Dongbei University of Finance and Economics and the University of North Florida. Students receive two Master's degrees upon completion of the program; a Master of Business Administration and a Master of Intercultural Communication and International Management S.T.A.R. (Skills to Achieve Results) Certification for Professional Development

International Studies at UNF is both an academic program and an interdisciplinary community that examines the economic, environmental, cultural, political and technological forces that shape today's world. Students engage with other cultures through foreign language study and academic experiences abroad.