Marwan Osman

Research & Development Group

Revamped end-to-end analysis pipeline platform by redesigning integration workflows (50%) and automating custom analysis onboarding & exposition (50%), achieving a 10x increase in new analyses utilized to deliver on project goals. Enhanced system visibility and reduced troubleshooting time to 2 hrs, eliminating reliance on software engineering support and increasing MAU 6x. Developed and implemented a prioritization framework for software product requests, dedicating 25% to defining scoring methodologies and 75% to stakeholder training. Processed 400+ requests in three quarters, deprioritized 80%, and reduced overhead, allowing engineers to focus on high-value initiatives. Launched a vendor-agnostic real-time and event data monitoring platform, cutting project workstream go/no-go decision timelines from 30 business days to 1 day. Designed and launched our first tracking framework for product-level requests, calculating Turnaround Time (TAT) at an average of 50 FTE hours per request. Spent 50% defining workflows and integrating data pipelines and 50% automating reporting systems, enabling leadership to create hardened business cases for headcount increases and improve team productivity by 20%. Defined product vision for 12+ software tools by balancing 30% feedback analysis, 40% technical scoping, and 30% OKR alignment. Replaced legacy components with scalable off-the-shelf solutions, reducing maintenance time by 15% and enabling proactive sprint planning. Delivered technical updates to the CTO and other executives, enabling OKR adjustments that aligned with fiscal year objectives and improved cross-functional efficiency. Scaled technical products for a 400-strong user base and 100 DAU, dedicating 60% to roadmap iteration based on KPI data and 40% to UX enhancements, reducing bounce rates by 31% through targeted improvements identified via Snowflake, Mixpanel, and FullStory analytics.

Diagnosed and resolved advanced issues in SQL-based database applications by analyzing logs, debugging database queries, and replicating customer environments, resulting in a 37% increase in Customer Satisfaction (CSAT) scores from 3.5 to 4.8. Collaborated with enterprise customers and internal teams to design scalable PI System architectures, implementing tailored solutions that reduced system downtime by 25% and improved overall reliability. Provided on-site and remote support for PI System installations, leveraging a teaching-performing methodology where clients actively learned about system security, data flow, and architecture through hands-on implementation sessions. Advocated for customers by thematizing pain points from support escalations, documenting 100+ feature enhancements and bug reports, and presenting findings to product managers and development teams, leading to prioritized fixes and improved product usability. Created detailed quarterly presentations that equipped support teams with insights on emerging customer challenges. Created and delivered targeted training content for junior engineers and clients, breaking down complex product behaviors into digestible modules, resulting in a 40% increase in team productivity and knowledge retention as well as a 20% decrease in the number of cases opened by those clients. Developed a new communication workflow for escalated issues by identifying bottlenecks, conducting interviews with support engineers, and introducing standardized updates, reducing resolution times by 15% for high-priority cases.

Screened and characterized a library of 50 efflux pumps by systematically transforming E. coli strains and measuring chemical tolerance through growth curve analysis, identifying optimal pump candidates that maintained styrene and phenol concentrations below cellular toxicity thresholds while enabling continued production. Developed a measurement correlation methodology by establishing a mathematical relationship between plate reader and spectrophotometer data, enabling high-throughput growth curve generation that reduced analysis time from 24 hours to 8 hours while maintaining 98% accuracy. Executed comprehensive toxicity analysis protocols by conducting parallel growth studies of wild-type and engineered E. coli strains with 43 distinct efflux pumps using automated plate readers, generating foundational data that enabled optimization of metabolic pathways for aromatic compound production.

Designed and conducted experiments using separation techniques to analyze the effects of solvent type, resin mass, space-time, and batch operations on material extraction from laurate-overproducing cyanobacteria, achieving a 15% increase in extraction yield. Performed analytical analysis to identify and quantify impurities (e.g., sulfur), mitigating risks of catalyst poisoning during decarboxylation and optimizing the production of undecane (jet fuel) with 98% purity.

- Responsible & accountable party for media relations, public relations, employee communications and crisis communication. - Created a unifying image and public face for the clinic. - Outputs of this committee included news releases, blog posts, newsletters, visual documentation (photos, video) of clinic projects, assisting in website design, t-shirt design and other recruitment materials as well as recruitment strategy and implementation. - The Communications & Recruitment teams work with the Fund Development committee to develop ways to recognize and thank clinic donors.

- Completed a hydrographic survey of a raw water reservoir to determine the volume and topography for purposes of creating a dynamic model between volume and water level. - Created the standard operating procedure (SOP) for conducting hydrographic surveys safely and effectively. - Conducted a wide-scale experiment to troubleshoot the copper concentration process for purposes of improving production and recovery of copper across parallel process streams, discovering a statistically significant difference in grind sizes between identical process streams and using Six Sigma, recommended that the sampling methodology be revised so that it remains in control.