Marwa Azzam

 Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.  Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.  Submits orders by referring to price lists and product literature.  Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.  Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.  Recommends changes in products, service, and policy by evaluating results and competitive developments.  Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  Contributes to team effort by accomplishing related results as needed.

 Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.  Makes telephone calls and in-person visits and presentations to existing and prospective customers.  Researches sources for developing prospective customers and for information to determine their potential.  Develops clear and effective written proposals/quotations for current and prospective customers.  Expedites the resolution of customer problems and complaints.  Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.  Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.  Identifies advantages and compares organization’s products/services.  Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.  Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.