martyn oswald

it associate

About

An IT support specialist with outstanding knowledge of cutting edge technology.

Country

united kingdom

City

dundee

Industry

Skill

my sql, san support, mac os, windows server, multimedia communications, linux, active directory, cisco voip system ccm, itil, windows mobile, dns, lotus notes, administering sharepoint, vmware virtual centre, microsoft exchange, microsoft sql server, microsoft sccm, mobilty, iis, ibm lotus notes, apache, html, android, microsoft dynamics crm, microsoft scom, network administration, remote desktop support systems, ms sql, technical support, mobileiron mdm, prince2, vmware esxi, lync server, mcafee epo, wifi, vpn, project management, tablet pc, vmware esx, ipcc express, microsoft server, mobile devices, microsoft fep and fcs, network support, helpdesk systems, vmware vsphere, software licensing, iphone

Experience

it associate

w. l. gore & associates

2012-6 - 2015-10 · 3 yrs 5 mos

it associate

stoneridge, inc., electronics & control devices

2008-11 - 2012-6 · 3 yrs 8 mos

* Responsible for providing timely and effective network and desktop support to over ten geographical offices and factories * Playing a key role in providing second and third line support to the EAP team including handling complex IT issues relating to network and telephone systems * Supporting the production line within the company's factories to resolve IT needs and issues * Sourcing and purchasing IT equipment in line with business requirements whilst maintaining awareness of budgetary constraints * Actively involved in a number of key projects including CRM 2011 and Sharepoint 2010 implementation and Contact Centre integration with Lync Server 2011 * Installing and administering VSphere and VMware ESXi host clusters with EAP to ensure the effective management of virtual environment needs * Working closely with the software development team and actively supporting their development environment

ict support

stagecoach group plc

2008-1 - 2008-11 · 11 mos

Provided network and desktop support to office based and remote staff running Windows XP software and Lotus Notes email, on a Windows 2003 server - Responsible for reviewing and maintaining software licenses and liaised with 3rd party suppliers to ensure cost-efficiencies and value for money

ict support officer

perth college uhi

2007-1 - 2008-1 · 1 yr 1 mo

Providing ICT and AV support for over 600 staff and 8,500 students as part of a comprehensive helpdesk support function, receiving calls and ascertaining issues with equipment in order to provide solutions Logging calls into the internal system in order that calls be prioritised for resolution Maintaining and upgrading a variety of hardware and software running both Windows and Apple OS X operating systems, as well as supporting printers, smart-boards, telephony, projectors, photography and video equipment

virgin media bbi support

virgin media

2006-1 - 2007-1 · 1 yr 1 mo

Providing first line support for customers and colleagues with email pop3 issues concerning OE and Outlook, as well as a variety of web issues Identifying problems and troubleshooting solutions with dynamic IP issues, connectivity and HFC problems

self employed

oswald design & support

2005-1 - 2006-1 · 1 yr 1 mo

Employed in a design and technical support capacity involving working on network, email and file servers - Additionally created support and remote support platforms via VPN