Martina M. Kirolos

• Managed client communication throughout the full lifecycle from inquiry to service delivery. • Responded to client requests and ensured timely follow-up to maintain satisfaction. • Coordinated with internal teams to ensure smooth service execution and on-time delivery. • Maintained CRM records and ensured accurate documentation of customer interactions. • Handled post-sale support to strengthen long-term client relationships.

• Managed and expanded a portfolio of high-value corporate accounts across the MEA region. • Achieved 98% of annual sales target within six months through consultative selling strategies. • Identified evolving client needs and customized solutions, resulting in a 30% portfolio growth within a year. • Improved cross-sell rate by 22% by identifying upselling opportunities within existing accounts. • Led quarterly business reviews focused on ROI, client retention, and contract renewals. • Maintained accurate pipeline tracking, forecasting, and KPI reporting using HubSpot and Odoo CRM systems. • Drove sponsorship sales for the company’s annual corporate event by identifying prospects, presenting sponsorship proposals, and closing partnership agreements.

• Actively supported talent development initiatives, including communicating and administering employee training programs and managing individual development plans. • Managed the end-to-end talent acquisition cycle, including forecasting hiring needs, headhunting, interviewing, and negotiating offers. • Executed comprehensive onboarding programs for new hires and handled offboarding procedures, employment contracts, and termination processes. • Managed health and life insurance programs while ensuring compliance with labor and social insurance laws. • Participated in organizing employee engagement activities (company events, career days) and supported the coordination of the company's internship program. • Maintained and updated employee records, internal databases, and recruitment tracking systems.

My tasks included providing support to the WCC Communication Leadership Team and offering administrative assistance to the WCC communication department, and manage the hybrid press briefings, provide practical support to the communication department as needed through the central committee meeting.

• Manage customer inquiries, complaints, and orders for UAE, and KSA markets. • Provide detailed product and service information, processed returns, and achieved high customer satisfaction rates. • Handle over 20 customer interactions per hour through emails and calls.

HR Physical training - Filteration of students' applications (400 daily) - Physical session about HR department at all - Assigned as an ambassador of CIB to Egyptian students - Communicated with different students - Participated in organizing of summer training program - Contriputed of social media platform of summer training program as assisting students - Participated advertising summer internship conclusion awareness campaign

- Attended sessions about how to coach different personalities. - Contributed to organizing TEDx event (TANGRAM). - Built my skills through the huge amount of planning and logistics that went into the event.

This program provides an in-depth understanding of global Christian theology with a strong emphasis on ecumenism, intercultural dialogue, and social responsibility. It covers key areas such as theological reflection, ethics, peacebuilding, and the role of religion in addressing global issues, while fostering cross-cultural communication and collaborative learning.