mark torrington

Performed monthly cash and stock reconciliations, certificated and uncertificated stock holdings, and matched registrar holdings with internal systems.

A data project, moving to a new performance system.

Key Account Manager for a portfolio of multi-million-pound accounts, including tier-one financial services and managed services providers. Oversaw workflow from development through to product, with dotted line management of operations staff. ♦ Profit Growth | Contract Negotiation: negotiated new contracts with flagship clients, using innovative methods to increase profit whilst protecting client relationship and maintaining first-rate levels of service. ♦ Service Delivery | Project Management: delivered a large-scale project related to the production of end-of-year information to challenge, inflexible deadline. ♦ Client Reporting | Management Information: overhauled reporting for clients to include executive summaries, detailed data and improved commentary.

Delivered monthly and quarterly attribution and holdings reports, plus ad-hoc review papers requested by clients and sales teams. First point of client contact on performance and cash flows. ♦ Sales Support: redesigned monthly facts sheets on multiple products for use by European sales teams. ♦ Process Improvement | Staff Training: authored procedures on production of monthly valuations and review papers for the new retail reporting team

Produced monthly and quarterly Fund review papers, and monitored reporting content and standards alongside Head of Client Reporting. ♦ Reporting Systems: Instrumental to the implementation of a new client reporting system; project managed launch of NT Coric client reporting system. Developed monthly and quarterly accounting pack, aligned to business and boutiques’ requirements. ♦ Staff Training: developed and maintained client reporting procedures manual.

Client Relationship manager for Private Funds, including Fixed Income, Equities, Futures, Options and Mortgage Backed Securities. Delivered portfolio performance information on weekly and monthly basis, and authored monthly portfolio valuations produced by outsourced back office provider. ♦ Client Reporting: introduced tailored performance and holding reports for large clients, delivering high-value and meaningful management information. Enhanced quality and production speed of monthly client and performance reports delivered by third party provider. ♦ Reporting Automations | Process Improvement: pioneered a number of automations for key client reports, which reduced time taken to prepare complex data. ♦ Contract Negotiation: renegotiated management fee split with third party back office provider and achieved a 5% increase.

Priced Fixed Income and Equity funds on a daily basis, meeting three main pricing deadlines per day, for the new Daily Dutch and German Pricing Funds. Conducted daily income and pricing validations, and produced P&L margin reports for clients. Worked closely with value income, corporate action and trading teams. ♦ System Testing: Authored procedures for new Dutch and Germany Pricing Funds teams, and tested price checks on internal system.

Transitioned to State Street following purchase of Lloyds’ book; produced monthly valuations of 15 funds, prepared client reports, and constructed monthly balance sheet and P&L. Performed daily cash and stock reconciliations, and booked and settled trades, foreign exchanges and money market instruments on a multi-currency accounting system. ♦ Trade Capture | Process Improvement: collaborated with IT and trade input team to improve processes and accuracy of trade capture. ♦ Team Leadership | Development: delivered numerous inductions on systems, production of valuations, reconciliations and monitoring trades.

Prices funds on a daily basis, produces daily, monthly and quarterly attribution and holdings reports, and daily ad-hoc reports for internal and external clients. ♦ Client Relationship Management: Rapidly built strong relationships with key clients through provision of accurate and timely responses to performance and cash flow queries.

Priced external pension funds on a daily basis; produced accurate daily Nav calculations, including daily income and pricing validations. Performed daily reconciliations of cash and stock plus trade entry and dividend collection. ♦ Process Improvement | Team Development: authored new procedures, and delivered staff training on pricing and investigation of exceptions to improve overall team performance.

Produced monthly and quarterly portfolio valuations, daily and weekly client reports, review papers, ad-hoc reports and audit requests for multiple funds. Key Account manager for client queries regarding performance and cash flow, including New York Desk clients and Mellon Bank for Caps Performance data, Fixed Income and Equity performance figures on a monthly basis. ♦ Client Reporting: enhanced quality of reporting for New York Desk clients. Improved format and content of reports to very positive feedback. ♦ Reporting Systems: conducted extensive testing and worked with provider in the implementation of a new caps performance system. Additionally, key contributor to migration of client records and performance data from New York to London accounting system.