Mark Lee Jr.

• Built and launched a financial education platform focused on personal and business credit, supporting improved financial outcomes for students • Developed and maintained the academy’s digital infrastructure to ensure reliable performance, usability, and a seamless learning experience • Designed and delivered financial education courses, webinars, workshops, and written content covering credit strategy and financial literacy • Managed and supported a network of 75+ affiliates, driving engagement, enrollment growth, and alignment with program goals • Maintained financial records and Profit & Loss statements to support budgeting, decision-making, and sustainable growth • Created and optimized websites and automated workflows to streamline operations and improve online visibility • Executed digital marketing campaigns and collaborated with industry partners, including realtors and bankers, to expand reach and attract qualified clients

• Built and supported a national team of 3,000+ financial agents, contributing to over $10M in revenue growth within three years • Managed a client portfolio of 15,000+ individuals, providing financial education and personalized guidance • Developed strong relationships with business owners and industry professionals to expand organizational reach and partnerships • Delivered weekly training sessions focused on financial education, sales development, and industry best practices • Supported ongoing team growth through mentorship, performance development, and leadership support

• Led financial and operational strategy to improve business stability, scalability, and overall performance for multiple clients. • Managed budgeting, accounting, and financial reporting using QuickBooks, including P&L analysis to identify cost savings and revenue growth opportunities. • Provided strategic financial guidance, including personal and business credit optimization, to support improved funding and scaling outcomes. • Designed and implemented business process automation to streamline workflows, reduce manual tasks, and increase operational efficiency. • Oversaw website optimization and social media growth initiatives, improving user experience, online engagement, and brand visibility.

• Spearheaded the end-to-end development of a credit and identity monitoring service from concept through deployment, expanding the company’s product portfolio • Collaborated with cross-functional teams to gather requirements and translate stakeholder and user needs into functional software solutions • Executed software testing and quality assurance processes to ensure reliability, performance, and user satisfaction • Analyzed user feedback and usage patterns to enhance product usability and functionality • Developed and maintained technical documentation outlining development processes, standards, and best practices • Contributed to early-stage fundraising and resource procurement supporting product launch and organizational growth

• Installed and serviced residential and business telecommunications systems, supporting customer retention and satisfaction • Performed site inspections and equipment installations to ensure optimal service reliability and performance • Installed home and business security systems, expanding service offerings and revenue opportunities • Tested lines, signals, and equipment using specialized tools to ensure quality and compliance • Delivered high-quality customer service, consistently earning positive survey feedback

• Diagnosed and resolved network issues while performing preventive maintenance to ensure reliable service delivery • Performed full duties across Broadband Technician I, II, and III levels, demonstrating technical versatility • Utilized tools and testing equipment to complete installations, repairs, and system upgrades • Ranked #1 in sales among technicians for three consecutive years by effectively matching services to customer needs • Supported network expansion by assisting with service rollouts in newly developed areas

• Assisted customers with telecommunications services, resolving inquiries and service issues efficiently • Investigated and processed customer claims with strong attention to detail and problem-solving skills • Advised customers on telecom products and service options to meet individual needs • Maintained high standards of customer satisfaction through responsive service and support

• Read and interpreted blueprints and technical drawings to support electrical installations • Installed circuits, wiring systems, and electrical components in compliance with safety standards • Ensured all electrical work met regulatory codes and shipyard safety requirements • Supported safe and efficient electrical infrastructure across assigned projects