mark draper

Manpower Analysts plan, coordinate, direct, and conduct manpower studies to determine minimum required staffing to accomplish approved missions and tasking. Analysts sample and verify workload; review structures by organization and by position; identify duplicate functions; and ensure standardization where appropriate. Using proven industrial engineering techniques, statistical/ quantitative analysis methods, and other approved methods, analysts develop study plans, conduct functional reviews, perform workload measurements, analyze measurement data, and compute manpower requirements. Analysts apply staffing standards, follow and apply staffing guides, and other products of the requirements determination process in designing organizations capable of mission accomplishment.

Northeast Regional Service Manager supervised 36 employees maintaining 278 systems throughout the region. Contribute to increased reliability through training, accountability, and system audits. Increase employee knowledge by assisting in the development and implementation of an OJT program. Increase team performance with weekly meetings, one-on-one discussions, and motivational strategies. Receive exceptional feedback from the TSA COTR on system readiness and reliability by improving their operations through sound action plans. Decrease over time from 27% to 9% by reviewing service operations while instituting improvements to reliability, service call protocol, and communications between shifts. Reduce downtime through customer training and implementation of a skills certification for field employees. Reduce costs through data reporting and analysis, freight management, reporting functions of DOA material.

Owner, Independent contractor and consultant of Urological services interfaced with customers to identify needs, attended project meetings, and facilitated service contracts/sales. Provided the installation, disassembly of imaging and lithotripsy systems throughout the Southeast. Site planning and logistical support included. Played key role in retaining service contracts through reduced cost structuring and reliability. Received numerous accolades from doctors and staff for consistently providing excellent service and tactfully resolving sensitive issues. Applications training provided to clinical staff who utilized shockwave therapy to cancer cells. Provided equipment with service contracts to clinics at Duke University, NC Baptist, UNC Chapel Hill and at the University of Virginia

FAT tested UPS (uninterruptable power systems) for commercial and government contracts. Repaired and calibrated the UPS through extensive testing procedures. Fault isolated down to the component level of 600 KVA systems. Extensive understanding of electronics and power applications.

Provide data/metrics analysis to the business and the customer with complex Excel spreadsheets. Written reports to the executive team high lighting key performance metrics to drive improvements to operations. Organized and led audit teams throughout North America which focused on system readiness, reliability, and training. Audits would lead to action items developed by my team presented to the Regional Manager for sign off at a predetermined date. Close call analysis across on all product lines to meet contract cedrals, compliance, and integrity showing system downtime, critical mean time between repair, operational readiness, logistic performance, field personnel data. Developed complex spread sheets to organize data ready for analysis. Participate in conference calls with field personnel introducing training initiatives and business priorities to support the contract with the customer. Presented TSA headquarters with performance analysis organized with power point, Excel spreadsheets, and charts presented monthly.

Supervised a team of 6 field engineers at the Philadelphia airport maintaining 26 CT scanners integrated into the baggage handling system. 13 systems were multiplexed over a LAN network repaired by my staff. Scheduled maintenance, set priorities on handling service calls, provided training to the end user, and gave technical support to field personnel throughout the region. Supervise a multimillion dollar upgrade at the Philadelphia airport. Produce analysis of the installed base to the project team weekly in critical path project meetings. Became an expert at diagnosing and repair of CT scanners while in this role.

Supervised the installations of sensitive urological equipment at Hospital and Clinics throughout North America. Promote the training new employees on how to install and troubleshoot complicated sensitive medical imaging equipment. Increase reliability through attention to detail and following complex calibration procedures. Troubleshooting, calibration, and repair urological imaging equipment in preparation of the applications training.

Provided national field service support on Urological lithotripsy systems, cysto tables, surgical lasers, and x-ray imaging systems. I was the first FSE hired to help build the service staff from the ground floor. Served as applications support to teach physicians how to effectively treat patients with kidney stones using insightful applications of the equipment. Worked with therapeutic clinics at Duke University, UNC Chapel Hill, University of Virginia, University of Iowa, and the NY Hospital. Responsible for calibration, maintenance, and repair while providing applications support

Supervised with independent decision making responsibilities for a staff of 15 technical specialists. Directed full repair, maintenance (corrective/preventive, PMS, 3-M, planned), analytical troubleshooting, fault isolation, checkout, calibration, inspection and quality control on the highly sophisticated AN/SPS-48C Search Radar System and associated subsystems, equipment, and peripherals to include the AN/UYK-20 computer, ADP video processor. Expertise in "state of the art electronics, analytical/digital disciplines and associated technical materials, blueprints, schematics, drawings, diagrams, engineering/government and manufacturer's specifications, standard and sophisticated bench tools, measuring instruments, and test equipment. Performed continuing supervisory responsibilities with an emphasis on training (formal, on the job, practical), morale/motivations, welfare, career/educational counseling, equal employment opportunity, skill utilization and related administration

Management course work Activities and Societies: Habitat For Humanity

Engineering Activities and Societies: Under privileged children

Advanced Electronics, Air Control Radar Repair and Maintenance Activities and Societies: Mentoring new shipmates