Mario Naranjo Gasteazoro

Head of Pan-American Life's operational management at the international level Matrix Responsibility for COO's Leadership in the definition of operational strategy, standardization of models and implementation of best practices at the regional level Responsible for ensuring compliance with the main performance indicators (KPI's) of the insurance operating areas Active participation and leadership of projects implementing technological solutions that aim at the automation of operational processes Responsible for the management of the shared services center that supports Pan-American Life's international operations Design and Management of Service Level Agreements (SLA's) Design and management of staffing models and operational guidelines for the annual budget process

Responsible for the design and implementation of operational models of international group operations Implementation of strategic initiatives aimed at achieving operational efficiencies Responsible for the Back-Office and Customer Service processes for the administration of PALIG Employee Benefits policies in Latin America and the Caribbean Responsible for ensuring compliance with KPI's in the different processes (Payment of Claims, Issuance of Policies, Collection Management) Leadership in projects implementing technological solutions that aim at the automation of operational processes Responsible for the shared services centre supporting international operations Design and management of Service Level Agreements (SLA's) with major customers and business partners

Responsible of the Back office and Customer Service processes related to the Policy Administration for Group and Individual Businesses for Central America. In charge of the development and administration of a Shared Service Office in Panama to provide Claim Management and Policy Administration for Central America and Ecuador.

Responsible of the Back office and Customer Service processes related to the Policy Administration for Group and Individual Businesses for Central America. In charge of the development and administration of a Shared Service Office in Panama to provide Claim Management and Policy Administration for Central America and Ecuador. Responsible of monitoring the KPI´s of various processes related to the Policy Administration (Claims processing, Policy Issuing, Collection Management, Customer Service). In charge of leading the implementation of business solutions for the automation of the back-office processes (Claims and Policy Administration). Responsible of the design process and the administration of SLA´s with Top Brokers and other strategic partners. Leader in the start-up process of Alico´s Branch in Costa Rica

Project Manager. This implies active participation in the commercial development and management of projects, designing and implementing initiatives and advising in complex business decisions within a project.

Production Process Management Responsible for optimizing production process. Administration of Raw Material and Final Products Inventory In charge of the Training of workers, supervisors and assistants on how to establish best practices used by other plants of the Holding in the local operation