Marie Bouffard

Assisting new & current owners get quick and efficient technical support whilst developing strong & positive relationships with customers - Assess a situation and provide them with advice and a solution on the spot using knowledge of current technology - Providing personal training for new customers by helping them acquire basic skills they require to get started on photo, video and music projects

Providing solutions to clients who have undergone an unforeseen change in circumstances causing financial hardship, affecting their ability to maintain normal repayments. - Methodically review and completed real time assessments on clients whilst having empathetic conversations with them to create sustainable solutions through their financial hardship. - Rehabilitation of clients’ accounts to a serviceable level

Daily engagement with clients through both inbound and outbound calls to follow up borrowers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts to recover outstanding payments. - Minimising loses to the Bank, whilst also gaining an understanding of the customer’s situation and delivering courteous and excellent customer service.

* Oversees the Oliver Brown Brand marketing & social media channels * Develops key national marketing campaigns for the brand i.e. Christmas, Valentine’s Day, Easter, Mother’s Day, Winter, Spring, Summer. * Creates local marketing campaigns and promotions on a store-by-store basis. * Represents the brand by regularly meeting with Shopping Centre Marketing Managers/Stakeholders and franchisees to gain understanding of different markets in order to create marketing opportunities on a local and national level. * Supports the General Manager in development of a holistic marketing & social media strategy and develop Oliver Brown’s corporate branding across both online and offline media. * Works with the R&D unit and the Operations team to develop marketing & digital communication campaigns that are suitable to execute by our franchisees * Main point of contact for Oliver Brown’s strategic influencer relations (food bloggers, publicists, journalists)

* Assisted customers with securing office space around Australia and New Zealand * Represented clients and office space owners by actively seeking tenants for their workspaces * Responsible for building & growing lead generation channels and managing online & offline marketing * Maintained web presence and ensuring that the CRM database is up to date * Assisted in launching the company website & engage in marketing plan to engage with new & existing customers * Assisted in maintaining the financial and reporting systems of the company * Built and maintained positive relationships with clients and customers * Managed incoming enquiries by coordinating tours for NSW, QLD, NT and NZ * Negotiated on behalf of both clients & customers to successfully find common ground to close a deal * Managed two sales and marketing assistants with daily tasks and projects * Created and designed advertising content for clients whilst providing sound guidance based on the current market