Mariia Poliak

• Research and identify potential customers through online sources and social platforms. • Reach out to prospects, understand their needs, and qualify them based on signageOS criteria. • Book discovery calls and product demos for the sales team. • Keep all prospect and activity records accurate and up-to-date in the CRM. • Coordinate with sales and marketing to ensure smooth lead handoffs and aligned outreach.

• Conduct 100+ daily outbound calls to qualify leads and convert prospects • Educate clients on solutions, boosting engagement and acquisition • Route leads to relevant teams, contributing to a seamless sales funnel • Utilize Inview CRM to manage pipelines and track outreach efforts

• Delivered multi-channel support (phone and email) to global airline customers • Created and adjusted reward bookings • Promoted loyalty rewards and products, increasing average transaction value • Applied Al tools for customer prioritization and profiling • Utilized Salesforce, Oscar and Hachiko CRM systems for case tracking

• Managed guest check-ins/outs, payment handling, and service upselling • Maintained front office operations and accurate guest records • Provided concierge support including tour sales