Marcus Bird

Service delivery orientated account management role, managing Crown's pub chain and F&B customers

Installing and supporting EPoS and PC-based inventory systems (DOS platform) for Crown's pub chain customers. Role also included software QA for the inventory system (Crown BX) as well as involvement in product management activities.

Manager of the Corporate Accounts Sales Team of six sales / account managers, responsible for all UK corporate hotel business. This role required me to develop team management skills to a high level, motivating my sales team to achieve above-target sales and lasting, successful relationships with our customers through involvement in support and project lifecycles, building the customers’ trust in MICROS. The role required detailed forecasting of identified opportunities, reporting and analysis for senior management.

Sales / Account Manager within the UK corporate hotel sales team, managing up to ten UK hotel customers, including high-profile UK hotel groups as well as local sales and account management for international groups. Regularly achieved above-target sales. Improved customers’ relationships with MICROS by leading accounts from the front, developing mutual trust and being the principal point of contact for each customer.

Corporate sales and account management position within the Food and Beverage sales team, dedicated to MICROS Systems’ largest UK customer with 800 installations nationwide and 3900 PoS terminals.

Sales Director within the UK Hotel Sales Team, responsible for Corporate and SME new and existing business, leading a team of three sales directors and ten sales / account managers.

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