Marcus Castro

Team Leadership and Management: - Oversee security professionals and IT staff. - Mentor and guide team members. - Allocate resources effectively. Risk Assessment and Mitigation: - Conduct in-depth risk assessments. - Develop mitigation plans. - Address security risks proactively. Incident Response and Planning: - Create and update incident response plans. - Investigate security incidents. - Communicate with stakeholders. Security Project Management: - Manage security initiatives and projects. - Coordinate project teams. - Ensure successful execution. Security Awareness and Training: - Educate staff on security best practices. - Foster a security-conscious culture. - Conduct security training programs.

• ERP- Netsuite Administrator • Systems administrator for a financial institution Hencorp Becstone • Administer and service 150+ workstations, 15+ Servers, Cisco Call Managers and VoIP • Office locations include Miami, New York, Houston, El Salvador, Chile, Panama • Design and implement all hardware and software based projects for Hencorp Becstone • Manage internal and external communication between the employees and clients. • Serve as highest escalation point for Level I & Level II help desk and support engineers. • Supervise Help Desk and escalation engineers, local and remote. • Conduct client assessments to include documenting the current IT infrastructure and user environment. • Train all IT help desk staff on procedures, infrastructure and systems. • Coordinate and manage two IT technicians locally. • Coordinate and manage two IT technicians remotely (El Salvador and New York) • Assign and monitor all incoming tickets through an in house ticket tracker. • Develop strategies to improve the efficiency and speed of Help Desk. • Managed the migration from Cisco telephony to Broadsoft Cloud platform. • Manage competing timelines and prioritized critical tasks to meet project management deadlines. • Coordinated the migration from in-house Exchange to Office 365. • Implemented and administered NetSuite ERP solution. • Effectively able to successfully manage a team, contribute to the company’s objectives, goals and vision for continued growth.

• IT Manager for a financial institution Hencorp Becstone • Administer and service 100+ workstations, 15+ Servers, Cisco Call Managers and VoIP • Office locations include Miami, New York, Houston, El Salvador, Chile, Panama • Provide remote support to Parmac clients 200+ different offices • Design and implement all hardware and software based projects for Hencorp Becstone • Manage internal and external communication between the employees and clients.

• IT Support Technician for several companies across the south Florida region • Administer and service client workstations and servers remotely • Onsite hardware technician for servers and desktops