Marcelo Cirino

Responsible for: Implementation of the warranty system in collaboration with the IT team; Integration of the warranty system with the financial structure; Warranty case analysis and continuous process improvement; Delivery of warranty process training to the dealer network; Implementation and management of the warranty audit program;

Responsible for the standardization of Lean processes in dealerships, ensuring implementation and compliance with best operational practices for a better customer experience. I worked on monitoring implementations, ensuring that tools and equipment were standardized according to established guidelines. I monitored performance indicators, analyzing day-to-day workshop metrics to identify opportunities for improvement. In addition, I developed action plans with specific deadlines for corrections, ensuring compliance with quality and efficiency objectives. I was responsible for delivering certificates to dealerships that met standardization requirements, recognizing excellence in compliance with processes.

Main Warranty person for Brazil, managing the team in warranty analyses and processes, ensuring compliance with established quality standards. I worked collaboratively with dealerships and other areas, promoting continuous process improvement and identifying opportunities for optimization. I worked on preparing detailed quality reports, identifying problems and proposing solutions. I conducted audits and followed up on critical cases, providing insights and recommendations based on the root cause. In addition, I was responsible for monitoring quality campaigns (Recall), from communication with regulatory authorities to the execution of the action plan, ensuring compliance with all company standards and guidelines.

As a Fleet Management Analyst, I worked on planning and managing a large volume of vehicles, ensuring the efficiency and compliance of the entire fleet. I developed and executed monthly reports, monitored budgets and tracked expenses, maintaining strict control over operations. I managed documentation and execution of services such as registration, armoring and maintenance. In addition, I was responsible for the technical delivery of vehicles, fuel card management, the "Sem Parar" system and control of traffic violations. I also coordinated new contracts and renewals, ensuring alignment with internal policies and procedures.

Empowered students with essential technological skills to thrive in the professional environment, tailored to the needs of administrative technicians. Delivered hands-on training in productivity tools, including Microsoft Excel, Word, PowerPoint, and Outlook, emphasizing real-world applications such as data analysis, professional document creation, effective presentations, and email management. Focused on bridging the gap between academic knowledge and workplace demands by fostering problem-solving abilities and a practical understanding of technology to enhance their career readiness.

Criação de vídeos didáticos para usuários da plataforma; Criação de conteúdo para publicação do Facebook e site; Análise e tratamento do estoque de lojas parceiras;

Como Estagiário de Engenharia, tive a oportunidade de monitorar uma frota de veículos utilizando softwares especializados (SmartDrive e FM Professional), gerando relatórios de consumo de autopeças e analisando dados de desempenho. Participei ativamente do acompanhamento de desempenho de pneus e da cotação de máquinas e peças de reposição, aplicando uma abordagem orientada a dados para identificar oportunidades de melhoria e otimizar processos de manutenção.

Durante minha experiência como Estagiário de Marketing de Produto, gerenciei a frota de veículos de Marketing, cuidando da manutenção e dos reparos necessários. Desenvolvi relatórios comparativos entre os carros da marca e a concorrência, auxiliando nas decisões estratégicas e no posicionamento de produtos. Fui responsável pela elaboração de contratos de comodato, pela comunicação com concorrentes e pelo acompanhamento de tendências de mercado. Também contribuí em projetos de desenvolvimento de novos produtos, colaborando com diferentes áreas para garantir alinhamento às demandas do mercado.