Manisha Luthra

System Administrator @ Sunday Natural

About

👩🏻‍💻Senior IT Professional with over 6 years of experience securing and scaling enterprise infrastructure. Currently, as an IT System Administrator at Sunday Natural, I manage the digital systems that support our global mission of health and purity. 💻I specialize in Modern Identity Management (IAM) and Infrastructure Operations, focusing on building seamless, secure environments for high-growth teams. From automating onboarding workflows to hardening system security, I bridge the gap between complex tech and business efficiency. 🚀📩 Always happy to connect with fellow IT leaders and tech enthusiasts in Berlin.

Country

Germany

City

Berlin

Industry

Information Technology & Services

Skill

Google Workspace, Atlassian Suite, System Administration, Microsoft Azure, Endpoint Security, IT Service Management, Shareholder Communications, Remote User Support, ServiceNow, OKTA Identity Access Management, Jamf Pro, Microsoft 365 Security, Cybersecurity Incident Response, IT Management, Office 365, Service Desk, Active Directory, 2nd Line IT Support, Ticketing Systems, Identity and Access Management (IAM)

Experience

System Administrator

Sunday Natural

2025-11 - Present · 10 mos

Berlin, Germany

Managing and optimizing the digital infrastructure for a global leader in natural health and nutrition. I ensure the reliability and security of the systems that power our mission of purity and transparency. Key Contributions: Infrastructure Management: Overseeing server health, network stability, and system performance to ensure seamless global operations. System Security & Continuity: Implementing robust security protocols and proactive maintenance to protect company data and hardware. Scalability: Streamlining IT workflows and hardware deployment to support the rapid growth of the brand. Technical Support: Providing high-level troubleshooting and technical solutions across cross-functional teams.

Technical Support Consultant

Adobe

2022-8 - 2024-11 · 2 yrs 4 mos

Noida, Uttar Pradesh, India

Managed P1/P2 incidents for Windows and macOS systems using Jira and PagerDuty, ensuring fast resolution and RCA documentation. Administered Microsoft 365 tools and basic Intune policy enforcement for endpoint configuration and device compliance. Collaborated with InfoSec to assist in implementing MFA, security patches, and user access reviews. Maintained internal IT knowledge base, SOP documentation, and escalation workflows. Assisted with change rollouts, user notifications, and system monitoring dashboards.

Sr. IT Support Representative

Concentrix

2019-8 - 2022-8 · 3 yrs 1 mo

Gurugram, Haryana, India

Delivered technical support across Windows, Linux, and macOS devices, with strong focus on endpoint troubleshooting. Managed tickets via ServiceNow, triaged issues, and handled user access controls via Active Directory and Azure AD. Supported device lifecycle – provisioning, patching, asset logging, and decommissioning. Participated in CAB meetings for scheduled changes; created rollback plans and user communication templates. Conducted basic network troubleshooting (DNS, DHCP) and coordinated with L3 for complex outages.

Senior Officer - IT Support

Jana Small Finance Bank

2018-1 - 2019-8 · 1 yr 8 mos

Chandigarh Area, India

Triaged L1 tickets and escalated critical issues to L2/L3 teams for resolution across core banking systems. Monitored NOC dashboards to detect early signs of outages, latency, or degraded services. Provided hands-on support for local hardware, printers, and secure device setup. Documented issue trends and flagged recurring problems for long-term fixes. Supported basic administration of Active Directory, shared drive access, and user onboarding.