Ma. Carissa Bascon

• Source and identify potential candidates through various channels, including job boards and professional networks • Review resumes and applications, shortlisting candidates based on role-specific criteria • Conduct initial screenings to assess skills, qualifications, and cultural fit • Coordinate and manage the interview process between hiring managers and candidates • Facilitate completion of pre-employment requirements and proper documentation of employee files • Identified process gaps and improvement opportunities; provided constructive feedback and escalated risks, knowledge gaps, or compliance concerns to HR leadership as appropriate. • Authored and localized the Employee Handbook for the Philippines, coordinating with legal counsel to ensure compliance with local labor regulations. • Draft and refine company policies and procedures to ensure operational clarity, compliance, and consistency • Acted as the in-house HR expert for the assigned region, managing complex employee relations and HR matters throughout the EOR employee lifecycle. • Served as the primary point of contact for EOR employees, delivering timely and high-quality support for all HR-related inquiries and concerns. • Provided administrative support such as generating HR reports, preparing employment verification letters, and maintaining accurate records in the internal HR system. • Provided end-to-end HR administrative and operational support across the employee life cycle, ensuring delivery aligned with defined KPIs and SLAs on quality, accuracy, and timeliness. • Partnered proactively with country HR teams, regional stakeholders, and HR Business Partners to support consistent execution of HR services across APAC. • Collaborated closely with HR Operations teams based in China to ensure smooth and timely delivery of onboarding, employee changes, document management, and urgent HR processes.

• Assists the Account Officers in maintaining the relationship with existing clients by attending to credit administration requirements such as submission of annual financial statements and other updating requirements. • Monitoring and attending to requirements for the annual review and renewal of lines. Coordinates with other units and prepares requests for credits checkings , appraisal of collaterals, etc. • Attending to release of funds/payments to clients and suppliers which includes ensuring complete documentation of all loan and lease availments. • Perform other administrative tasks such as writing memos and emails, financial analysis, bank statement summaries and reminder letters. • Attends to inquiries and minor problems of customers.

• Maintain and manage accurate employee timekeeping records, ensuring timely and precise data entry. • Respond to calls and emails, providing support to employees in navigating the in-house employee portal. • Demonstrate exceptional organizational skills by consistently meeting tight deadlines while efficiently handling a high volume of HR-related inquiries and requests. • Validate and process timekeeping data within the Payroll System and related downstream systems to ensure accuracy. • Prepare and submit semi-monthly payroll reports to the HR Compensation department based on validated timekeeping records. • Serve as the primary point of contact for employee inquiries regarding pay and benefits, addressing concerns promptly. • Develop comprehensive test cases based on user requirements to ensure thorough coverage of critical functionalities and edge cases. • Conduct detailed end-to-end functional testing to assess system stability and verify compliance with business requirements.

• Create and maintain job postings across multiple platforms, ensuring effective integration with the Applicant Tracking System (ATS) for streamlined candidate tracking. • Schedule interviews, assist in the candidate selection process, and provide timely feedback to candidates. • Ensure the completion of pre-employment requirements for personnel files while maintaining up-to-date employee records. • Act as a primary resource for employees regarding HR policies and procedures, fostering a clear understanding of company guidelines. • Facilitate the onboarding process for new hires, including orientation and initial training. • Assist with offboarding procedures, ensuring all necessary documentation is completed efficiently. • Monitor incident reports and draft notices to explain any related issues. • Support internal investigations, issue warnings, and termination notices while ensuring adherence to due process and coordinating with legal as necessary.