Lynda Anne - l'audace l'audace toujours ' l'audace
Cyber Security Engagement Lead @ Agilicus
About
With over four decades of hands-on experience in the dynamic environments of call centres and business development, I have meticulously crafted a multifaceted skill set that seamlessly blends exceptional customer service with strategic sales expertise. My tenure as an escalation supervisor has armed me with powerful de-escalation techniques, enabling me to effectively navigate complex challenges across various roles and industries. I have extensive experience in online chat, where I have honed my skills in engaging with customers in real time. These roles have taught me the importance of clear communication and quick problem-solving. My ability to remain composed under pressure has been instrumental in effectively managing high volumes of chat interactions and workflow expectations. Some fun facts! A tenacious and unwaveringly professional in the pursuit of ambitious goals, I approach every challenge with determination and grit. Calm under pressure, I maintain a strong work ethic and a steadfast moral compass, allowing me to make sound decisions even in high-stress situations. I'm considered the calm within the chaos. Highly adaptable and deeply curious, I am committed to continuous learning, always seeking to expand my knowledge and refine my skills. A lifelong learner who appreciates feedback. Proficient in diverse sales platforms, and being responsible for training/onboarding salespeople and BDRs Experienced in remote work for 20 years, I demonstrate reliability and self-motivation, thriving in environments where accountability and initiative are key. I am trusted to do my job from wherever I sit, and I do it. I also thrive in diverse work settings, whether working independently or collaboratively, and can adapt to both proactive and reactive environments. Clear communication and transparency have been key to my success. I offer organizations innovative problem-solving abilities and leadership skills.My reputation as a business development representative has been characterized by my reliability, my interpersonal skills, and a proven track record for delivering team and individual results.
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Canada
Information Technology & Services
Team Leadership, Cross-Functional Team Building, Cross-functional Collaborations, Customer Relationship Management (CRM), Collaborative Problem Solving, Salesforce.com, Multitasking, Creative Problem Solving, Customer Retention, Interpersonal Skills, Lead Generation, Conflict Management, Business Development, Inbound Sales, Phone Etiquette, Microsoft Office, Relationship Development, Internet Savvy, Business-to-Business (B2B), Customer Support
Experience

Cyber Security Engagement Lead
Kitchener, Ontario, Canada
Driving business growth, and protecting companies from cyber threats! -As the Engagement Lead – lead generation is my primary driver of new business opportunities, as well as all inbound traffic. I partnered with marketing, sales, and product to generate, qualify, and convert leads that move through the sales funnel to sale. -My mission was to ensure a strong, sustainable pipeline by deeply understanding target markets, -crafting unique outreach strategies, and building meaningful relationships. -I proactively identified and researched potential target accounts and ideal customer profiles (ICP) to create a high-quality lead pool. -I developed and executed outreach campaigns (email, phone, social media, events) to engage prospects, spark interest and drive conversions. I also qualified leads using agreed criteria (budget, authority, need, timing) and handoff to sales or account teams with strong context. -I collaborated with marketing to create messaging, collateral, and content that resonates with leads and supports outreach efforts. -I tracked, managed and reported on key metrics: number of leads generated, qualified opportunities, conversion rates, pipeline value, forecasted revenue. -Each day I maintained the CRM hygiene: document interactions, update lead status, ensure follow-ups are timely and consistent. -I Identified trends, obstacles or gaps in the lead-funnel and work with cross-functional teams to continuously improve lead generation processes.

SR Business Development ~BDR Manager Support
United States
• Spearheaded the generation of new business opportunities by qualifying leads and engaging potential buyers across Enterprise accounts. • Collaborated with six Enterprise salespeople to develop strategic outreach through LinkedIn, email cadences, and targeted prospecting. • Trained and onboarded new BDRs, creating a buddy system and comprehensive checklists to enhance their integration and performance.

Sr Business Development~ Team Lead ~ Sales Enablement
Ottawa, Ontario, Canada
• Pioneered the Business Development Representative (BDR) role at eScribe, focusing on cloud-based meeting management solutions. • Onboarded and mentored new BDRs, fostering a collaborative team environment. • Developed targeted outbound strategies that significantly increased qualified meetings for account executives.

Sr Business Development ~Team lead support ~ Enterprise~ Mid Market
Canada
• Qualified inbound leads from marketing campaigns, driving engagement and sales opportunities. • Developed outbound sales strategies, generating 5,000 new clean leads for the CRM pipeline. • Collaborated with sales and marketing teams to create effective outreach templates and webinars.

Team Lead ~Trainer ~Outbound Enterprise
Greece
• Spearheaded customer engagement initiatives to identify sales leads through SF, events, and research. • Cultivated strong relationships with existing clients while developing new business opportunities. • Collaborated with a team of 8 sales professionals to enhance meeting bookings and pipeline growth. • Trained new business development employees, ensuring ongoing support for the sales team.

Sr Business Development~ Outbound Enterprise
Massachusetts, United States
• Developed and nurtured strategic relationships with enterprise customers, aligning them with Visier’s product lines. • Collaborated closely with three sales professionals to enhance revenue generation strategies. • Utilized strong research and analytical skills to identify customer needs and deliver tailored solutions. • Adapted quickly to the fast-paced environment of a startup, driving impactful changes in customer engagement.

Business Development ~ Team lead support~ Enterprise
United States
• Spearheaded lead generation initiatives for enterprise clients, enhancing candidate experiences through Jobvite’s innovative tools. • Conducted comprehensive market research on recruiting platforms to maintain a competitive edge and identify emerging trends. • Collaborated with sales teams to refine value propositions, resulting in a significant increase in qualified meetings and pipeline growth.
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