Lydia Woods

Leading global talent acquisition strategy at Zaelab, a B2B digital consultancy scaling AI-powered customer experience solutions for enterprise manufacturers and technology leaders. Reporting to COO, I own the end-to-end recruiting function, building and scaling from scratch while driving exponential growth and establishing Zaelab as an employer of choice within the consulting and SI partner space. Strategic Recruiting Leadership: Driving recruitment strategy across AI-enabled B2B commerce, CPQ, ServiceNow CRM & CX, Logik.ai, Shopify, SAP, and complementary platforms (Contentful, Coveo, commercetools, Salesforce, BigCommerce, Coveo). Recruiting senior-level talent including C-suite executives, solution architects, principal consultants, practice leads, delivery leaders, enterprise architects, developers, and advisory-level professionals who drive client success across manufacturing, distribution, and health & life sciences vertical implementations. Team Building & Operations: Leading global talent acquisition function across remote and distributed teams. Establishing proprietary recruiting processes, sourcing strategies, and talent pipelines specific to B2B commerce and AI implementation expertise. Hired from entry-level through C-level talent across 25+ specialties.

Directed full-scope talent acquisition function for enterprise AI services company specializing in asset-focused industries (manufacturing, field service, medical technology, commercial business services). Reported to executive leadership and owned strategic recruiting execution and operations. Scaled the recruiting function globally to support organization across core Salesforce technologies including Revenue Cloud (CPQ, Billing, Subscription Management), Field Service, Service Cloud, Manufacturing Cloud, and complementary platforms (Mulesoft, ServiceMax, Logik.io, Docusign CLM). Recruiting & Talent Strategy: Led recruitment of senior-level and leadership-caliber professionals including Enterprise Architects, Solution Architects, Principal Consultants, Practice Leads, and C-suite executives. Supported organization's growth and profitability through strategic talent acquisition across consulting service lines and implementation engagements. Hired across 20+ functional specialties including executive search, solutions engineering, implementation delivery, pre-sales, and operations.

Served as founding talent acquisition hire at Uptima, a rapidly growing Salesforce consulting partner specializing in Quote-to-Cash transformations. Built the recruiting function from the ground up while supporting exponential organizational growth. Owned recruiting strategy and execution across Salesforce platform specializations: CPQ, Revenue Cloud (Billing, Subscription Management), Field Service, Service Cloud, Manufacturing Cloud, and complementary platforms (Mulesoft, ServiceMax, Logik.io, Docusign CLM). Recruiting & Business Development: Recruited senior-level consultants, solution architects, and implementation specialists to support client delivery engagements across manufacturing and asset-intensive industries. Established sourcing methodologies, candidate pipelines, and hiring processes specific to Salesforce consulting expertise. Hired across technical and functional specialties including developers, business analysts, technical architects, and project managers.

Elevated to senior-level consulting within the Salesforce recruiting practice at Oliver James, a global recruitment and talent solutions firm with 12 offices across the US, UK, Continental Europe, and Asia Pacific, specializing in Financial Services, Commerce & Industry, and Professional Services. Led end-to-end recruitment and strategic placement of Salesforce professionals across enterprise accounts, leveraging deep market expertise and Oliver James's global network to source high-caliber, hard-to-reach talent through targeted headhunting in highly competitive technology markets. Operated as a trusted recruiting advisor to clients navigating Salesforce hiring challenges — building tailored talent strategies and delivering consistently high-quality placements across permanent, contract, and project-based engagements. Recruited Salesforce professionals across disciplines including CRM, CPQ, development, architecture, and administration, placing individuals from mid-level consultants through C-suite executives. Recognized for consistently exceeding revenue targets and delivering premium recruiting outcomes within compressed timelines.

Recruited and placed Salesforce professionals across Oliver James' global staffing and consulting network spanning North America, UK, Ireland, Continental Europe, and Asia Pacific. Managed full-desk recruiting operations including sourcing, headhunting, candidate screening, and client relationship management. Drove recruiting strategy and execution for Salesforce specializations across CRM, CPQ, development, architecture, and administration. Recruiting & Client Success: Collaborated with enterprise clients to understand talent requirements and deliver qualified candidates at mid-to C-suite levels in permanent, contract, and consultancy positions. Built and maintained sourcing pipelines specific to Salesforce technology expertise. Partnered with clients on hiring strategy and market positioning.

Managed full 360-desk recruiting and account management across AccruePartners' strategic IT staffing accounts. Handled all recruiting functions including sourcing, candidate screening, client relationship management, and proposal development for AccruePartners' Information Technology practice. Maintained the number one biller position company-wide while driving business development and managing strategic client relationships. Recruiting & Account Management: Recruited IT professionals across technologies including Salesforce, Cloud, .NET, Java, Infrastructure, Business Intelligence, DevOps, and Data Science. Placed candidates from mid-level specialists through enterprise architects and C-suite executives in permanent, contract, and consulting roles. Negotiated Master Service Agreements and Statements of Work with enterprise clients. Managed multiple high-value client relationships while consistently exceeding revenue targets and maintaining high placement quality and client satisfaction metrics.

Continued delivering high-impact IT recruiting and account management across AccruePartners' growing client portfolio. Managed IT recruiting operations including full-desk recruiting, candidate development, and strategic account expansion across the Carolinas. Expanded business development pipelines and maintained existing client relationships while recruiting and placing technical professionals. Recruiting & Account Growth: Recruited and placed IT professionals across core technology specialties including Cloud, Salesforce, .NET, Java, Infrastructure, Business Intelligence, and DevOps. Placed candidates from mid-level specialists through senior architects and leadership positions in permanent, contract, and project-based roles. Grew client base through consultative recruiting partnerships. Managed multiple account relationships while exceeding individual and team revenue targets.

Built and managed a full-desk IT recruiting practice within AccruePartners' fastest-growing technology division. Established recruiting operations from the ground up while developing market intelligence and deep client relationships. Recruited IT specialists across core technology areas including Salesforce, Cloud, .NET/C#, Applications Development, Infrastructure, Data Science, and DevOps for clients across manufacturing, healthcare, financial services, and technology sectors. Recruiting & Account Development: Placed qualified IT professionals from mid-market to enterprise level in permanent, contract, and project-based roles. Established proprietary client sourcing processes, vendor management systems, and recruiting workflows specific to technology hiring. Built strong client relationships by delivering top-tier talent while providing market intelligence on compensation, trends, and competitive positioning. Retained all client accounts and became their primary technology staffing vendor.

Launched into full-desk recruiting capacity within AccruePartners' IT practice, the firm's fastest-growing division. Managed all recruiting functions from sourcing and screening through candidate placement and client account management. Developed recruiting pipelines and established sourcing methodologies specific to technology talent acquisition across the greater Charlotte market. Recruiting Operations & Development: Recruited and placed IT professionals in direct-hire, temporary-to-permanent, and contract roles across core technologies including Salesforce, Cloud, .NET, Java, Infrastructure, Business Intelligence, and DevOps. Developed sourcing expertise through networking, referral recruitment, Boolean search proficiency, and LinkedIn Recruiter tools. Built candidate pipelines and client relationships while contributing to team revenue targets and placement quality metrics.

Operated in full-desk recruiting and business development capacity at Randstad USA, one of the world's largest HR services and staffing companies. Managed recruiting operations, client account development, and sales activities while building a strong client base through consultative selling and recruiting expertise. Managed 200+ contractor relationships and filled over 400 positions, directly impacting clients' bottom lines through high-quality recruiting and workforce solutions. Recruiting & Account Management: Provided direct-hire, contract, and contract-to-hire placement services across multiple technology and business disciplines. Conducted client needs assessments, interviewed and screened candidates, managed placement logistics, and maintained client relationships. Delivered staffing solutions that combined quality talent, competitive pricing, and responsive service while exceeding individual recruiting and revenue targets.

- Conducted at minimum, 80 in-person prospect and client visits per day. - B2B sales and new customer acquisition. - Ranked #3 sales representative in the United States out of 750 reps. - Ranked #1 Rep in the North and South Carolina office out of 30+ reps and maintained this position throughout my employment with CMC. - Built a team of over 10 people under me and continued to help them grow and develop. - Trained all of my employees on every aspect of the job and each became top performers for the business. - Recruited and Interviewed candidates daily before going to the field to train my employees and sell my services to prospects and existing clients. - Hired and let go of employees as needed, depending on their successes. (My goal was always to train and build my employees up, to ensure that I rarely had to lay any of them off) - Helped minimize the turnover rate for the company as a whole. - Set benchmarks for my employees to meet and maintain, in order to become a top performer and a member of my team. - New customer acquisition consultant leader, bringing in over 300+ new clients and labels to the business. - Signed up over 175+ of my clients to a Gold partnership which ensured that the company made residuals off of future orders and kept them as a customer for life. - Serviced accounts frequently to ensure my customers were happy.

-Managed inventory to designated replenishment level. -Fit devices on patients and educated the patient on the functionality and purpose of the device (soft goods, bracing, electrotherapy, traction). -Completed and delivered required documentation to Billing Department, following all necessary compliance and regulatory processes. -Obtained Certificate of Medical Necessity forms and chart notes as necessary and forwarded to the Billing Department. -Conducted pre-authorizations of claims as required by individual insurance contracts. -Performed functional brace measuring and fitting as prescribed by the physicians of the clinic. -Ensured proper completion of measuring forms and Insurance Billing Information forms for functional brace fitting. -Coordinated with patients for follow-up fitting appointments as necessary. -Helped to ensure that all office care accounts were fully functioning on a day to day basis.

High School, Soccer boarding school.