Luiz Felipe Fracalossi Carrez

User Success Manager @ 99

About

MBA, Digital Business | University of São Paulo (USP) B.A., Business Administration | Federal University of Rio de Janeiro (UFRJ) Operations Manager with expertise in digital business and a strong background in Operations & Project Management across the GIG Economy, Banking, and Startup ecosystems. Driven by people, challenges, and technology. MBA em Digital Business | Universidade de São Paulo (USP) Graduação em Administração | Universidade Federal do Rio de Janeiro (UFRJ) Gerente de Operações especialista em negócios digitais com sólida experiência em Gestão de Operações e Projetos, GIG Economy, Banking e Startups. Movido por pessoas, desafios e tecnologia.

Country

Brazil

City

São Paulo

Industry

Financial Services

Skill

Mobile Banking, Startups, Gestão de projetos, Gestão de pessoas, Análise de dados, Análise financeira, Controle interno, FCPA (Lei sobre Práticas de Corrupção no Exterior), Microsoft Excel, Due diligence, Auditoria interna, Auditoria externa, Lean Six Sigma, Recrutamento, Recursos humanos (RH), Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Windows, Microsoft Outlook

Experience

User Success Manager

2026-1 - Present · 9 mos

São Paulo, São Paulo, Brasil

Global Strategy and Operations Manager

Revolut

2025-1 - 2025-12 · 1 yr

São Paulo, Brasil

- Launching local bank branches in Europe; - Coordinating a multidisciplinary team of specialists in various banking operations areas.

Experience, Growth and Inventory Manager, Uber Groceries & Retail

Uber

2023-12 - 2024-12 · 1 yr 1 mo

Brasil

Courier, Consumer and Merchant Experience - Brazil Inventory and Growth - Brazil, Peru & Colombia

Migration Manager, Cornershop by Uber

Uber

2023-6 - 2023-12 · 7 mos

Operations Manager responsible for migrating Cornershop's groceries operation to Uber's infrastructure - Business Model & Taxes Migration - Product reliability - Supply building

City Manager, Cornershop by Uber

Uber

2021-6 - 2023-6 · 2 yrs 1 mo

Operations Manager responsible for the cities: Rio de Janeiro, Macaé, Goiânia, Brasília, Fortaleza, João Pessoa, Maceió, Natal, Salvador, Recife, Belo Horizonte, Vitória; -Scaling main grocery delivery product at Uber -Responsible for building long-term strategy with short-term plans to accelerate growth in the territory; -Responsible for the main operational indicators (Marketplace Balance, QA, Growth, Profitability); -Management of strategic projects in the Operations/Territories area; -Creation and implementation of processes focused on continuous improvement of operational structure aiming at global scalability.

Regional Ops Coordinator, Cornershop by Uber

Uber

2020-12 - 2021-5 · 6 mos

- Operations Coordinator for Rio de Janeiro, Northeast and Espírito Santo; - Co-responsible for the main Operation indicators (Marketplace Balance, QA and Growth); - Supervision of the Operations, Quality and Inventory team.

Shopper Training Supervisor, Cornershop by Uber

Uber

2020-6 - 2020-11 · 6 mos

Rio de Janeiro, Brasil

- Operations Supervisor in Rio de Janeiro - Launch and structuring of the Operation of the cities of Niterói and Baixada Fluminense - Co-responsible for the main Operation indicators (Marketplace Balance, QA and Growth) - Supervision and Training of new Shoppers through lifecycle monitoring on the platform

HR Business Partner | Logística

Stone

2020-1 - 2020-5 · 5 mos

Rio de Janeiro e Região, Brasil

Recrutamento & Seleção; Acompanhamento do ciclo de gente (Onboarding, Treinamento e Desenvolvimento); Gestão do processo de AVD semestral (Avaliação de Desempenho); Suporte a operação logística em assuntos relacionados a gente & gestão;