Luis Nieto Porto

At Sagicc we help organizations transform customer experience through Artificial Intelligence, omnichannel engagement, and automation. We built a platform that allows companies to centralize conversations, automate customer service processes, manage cases, and gain real-time visibility across their entire CX operation. While many organizations still manage customer interactions through disconnected channels, manual follow-ups, and fragmented data, Sagicc helps teams operate with more control, efficiency, and intelligence. Today, Sagicc supports companies across industries such as retail, healthcare, education, BPO, financial services, and technology, helping them manage thousands of customer interactions through digital channels such as WhatsApp, web chat, social media, email, and voice. With more than 100 companies using Sagicc, over many conversations managed, and up to 60% improvement in response times, we help organizations turn customer service into a scalable, measurable, and intelligent operation. As CEO and Co-Founder, Luis leads Sagicc’s vision, strategy, and growth across Latin America, working with companies that want to improve customer service, increase operational efficiency, and build stronger relationships with their customers. At Sagicc, we believe technology and Artificial Intelligence do not replace great customer experiences. They amplify them.

CEO | Technisupport S.A.S. As CEO of Technisupport S.A.S., I lead the strategic direction, growth, and operations of the company in Colombia. Technisupport is the organization behind Sagicc's operations in the Colombian market and works closely with Sagicc LLC in the United States to expand customer experience and Artificial Intelligence solutions across Latin America. My responsibility is to ensure sustainable growth, operational excellence, financial performance, and the successful execution of the company's long-term vision while building strong relationships with customers, partners, and stakeholders. Key responsibilities include: • Defining and executing the company's strategic and financial plans. • Leading operations, commercial growth, and market expansion initiatives in Colombia. • Driving innovation in Customer Experience (CX), Artificial Intelligence, cloud technologies, and digital transformation. • Building and developing high-performing teams aligned with the company's culture and objectives. • Managing strategic alliances with technology providers, telecommunications companies, universities, and business partners. • Overseeing corporate governance, quality management systems, information security, and operational excellence initiatives. • Supporting the growth and international expansion of the Sagicc ecosystem alongside Sagicc LLC. • Ensuring long-term value creation for customers, employees, shareholders, and strategic partners. I am passionate about building organizations that combine people, processes, data, and technology to create exceptional customer experiences and drive sustainable business growth.