lucas guerino

* Responsible as a consultant including the projects below: * Process design, solution architecture and functional specification. * Preparation of POC for sales presentation. * Participation and support in sales presentations. * Promon Support/Improvements – Incident management improvements and general support. * Globo.com (phases 1 and 2) – Development of Incidents, Changes, Service Requests, Knowledge Base, Configuration Management and Web Services Integration Support.

An Italian company active in the European market, with an interest in bringing to the Brazilian market some of its main software solutions, with emphasis in its Mobile Payment solutions, Fleet and Facility Management products and a custom service to control the valuation of Collateral used in Financial Transactions. Full immersion in the technical questions, including architecture and functional issues related to the solutions described above for eventual support in the Brazilian market. Analysis of the Brazilian market sector and therefore provide guidance to solutions adaptation, resolving all related concerns through a streamlined approach.

* Italian Startup – formed from the merger with Almaviva do Brasil – with the main goal of launching an innovative software platform based on the use of Semantics and Ontologies to categorize input text. * Befitted the Technical lead of Almawave’s biggest project for TIM Brazil (RJ) with allocation on-site, interacting with the client’s technical and operational teams.

* Mapping requirements, elaboration of specifications, verification, implementation and support services provided for the main VIVO systems, among them: VivoNet, VOL (Vivo Online), TAV (Self-service Kiosks). * Active participation in the Vivo Minas Project, dealing with the migration from pre-paid clients that were on the Telemig system to the NGIN system (main pre-paid system from Vivo clients)

* Development of internal applications in Visual Basic 6.0 with SQL Server and web (ASP – Java script) * Internal and external customer support provided for standard company applications. * Basic system configuration and support for servers (Windows e UNIX) and networks, desktops, notebooks and peripherals.

Brazilian Startup – created from the Italian “Gamma Group” corporation – with a focus in the creation and marketing of a mobile payment solution for the Brazilian marketplace. The mobile payment solution was designed to use the end-user’s cellphones as an authentication platform to safely authorize payments. Supervised processes including Demo development as well as technical and business involvement in the various analytical aspects dealing with partners and large clients such as: Daruma, Prime, Banco Safra, Banco Bradesco, Cielo and HSBC. Responsible as Project/Program Manager throughout the entire project lifecycle, including: Project specifications (definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources). Single point of contact for all communications between the customer, the Brazilian delivery team, the partners’ service team and the Italian development team. Team Management to ensure that all targets are achieved within the defined timeframes, with internal and external meetings on progress.

* Involvement in all technical aspects of ServiceNow project and service delivery, including: * Application UI Configuration * Workflow Configuration * Development of client specific reporting * Development of integration components (SSO, LDAP, etc.) * Day-to-day System Administration * Mapping of current business processes against functional and technical requirements * Prepare client facing and internal deliverables * Drive continuous improvement of implementation methodology and service offerings

Emphasis on System Development

Basic introduction of the Project Management based on the PMI at ESPM, Sao Paulo, Brazil (2013).