Lucas Lai

Overseeing the entire Madera Group (Hotel Madera Hong Kong, Hotel Madera Hollywood, Madera Residences, Madera Yoga and Madera Cafes) in all aspects to ensure its sales and profitability, brand building and exposure, effectiveness and efficiency of operations and customer service for all properties. Direct report to Managing Director / Owner. Leading and managing a professional hotel management team of Administration & Human Resources, Sales & Marketing, Food & Beverage, Gym & Yoga, Front Office, Housekeeping, Engineering, Finance, and Information Technology. Planning, organizing and executing the sales & marketing strategy, license management, crisis management, cleaning and hygiene, engineering and maintenance, financial budgeting, revenue and expenditure, brand promotion, human resources, staff training, customer service, safety and security, etc., to secure the best interest of all stakeholders are taken into account exhaustively. Every matter needs to be reviewed, inspected and followed up to ensure the above-mentioned must comply with the "Standard Operating Procedures”and the “Policies and Procedures" established by the Madera Hospitality Management.

Overseeing the entire hotel in all aspects to ensure its sales and profitability, brand building and exposure, effectiveness and efficiency of operations and customer service for the hotel property. Direct report to Managing Director / Owner. Leading and managing a professional hotel management team of Administration & Human Resources, Sales & Marketing, Front Office, Housekeeping, Engineering, Security, Finance, and Information Technology. Planning, organizing and executing the sales & marketing strategy, license management, crisis management, cleaning and hygiene, engineering and maintenance, financial budgeting, revenue and expenditure, brand promotion, human resources, staff training, customer service, safety and security, etc., to secure the best interest of all stakeholders are taken into account exhaustively. Every matter needs to be reviewed, inspecyed and followed up to ensure the above-mentioned must comply with the "Standard Operating Procedures”and the “Policies and Procedures" established by the Le Prabelle Hotel.

The leader of the hotel pre-opening team; planning, organizing and directing for the hotel pre-opening and lead the hotel team into smooth operation afterwards. Overseeing the entire hotel in all aspects to ensure its sales and profitability, brand building and exposure, effectiveness and efficiency of operations and customer service for the hotel property. Direct report to Managing Director / Owner. Leading and managing a professional hotel management team of Administration & Human Resources, Sales & Marketing, Food & Beverage, Front Office, Housekeeping, Engineering, Finance, and Information Technology. Planning, organizing and executing the sales & marketing strategy, license management, crisis management, cleaning and hygiene, engineering and maintenance, financial budgeting, revenue and expenditure, brand promotion, human resources, staff training, customer service, safety and security, etc., to secure the best interest of all stakeholders are taken into account exhaustively. Every matter needs to be reviewed, inspected and followed up to ensure the above-mentioned must comply with the "Standard Operating Procedures”and the “Policies and Procedures" established by the Hotel Madera Hong Kong.