Lucas Dantas

• Build and optimize workflows for investigation cases, including AML, KYC, CDD, EDD, transaction monitoring, sanctions screening, and fraud investigations for several Banks and Casinos in the Netherlands. • Use SQL to query and correct database issues, ensuring data integrity. • Develop automated processes with Power Apps and Power Automate to improve operational efficiency for the CRM. • Map business processes using BPMN, • Gather requirements, create stories, prioritize tasks and collaborate with product and engineering teams to deliver scalable solutions. Support QA testing, troubleshooting and continuous platform improvements.

• Define product roadmaps and oversee development applying Agile SAFe for 5 Applications. • Develop and communicate a clear product vision and strategy. • Map complex business processes using BPMN, ensuring seamless workflow integration across product developments • Strategically plan and manage resources and Product Backlog to ensure project success.

Context: Led a project to enhance a B2C platform for complex scenarios (B2B2C) with a Platform-Oriented vision. Allocated as Product Manager for Project David, initially focusing on Ynap and Richemont maisons, including Cartier during the Pre-Launch phase. Main Responsibilities: • Migrated remaining logistic intelligence from returns to logistics. • Enabled autonomous return management for Sellers and operation Agents. • Empowered enterprise partners to define return request processing locations based on context. • Created, prioritized, and managed backlog development, including Epics, User Stories, Tasks, and Acceptance Criteria. • Utilized story mapping techniques to visualize and refine product development. • Utilized Story Points for estimating and planning the effort required for each User Story. • Applied Lean Problem Management to address and resolve issues promptly. • Identified Delivery Specification by describing use cases for tests. • Created and maintained BPMN (Business Process Model and Notation). • Defined and approved UX/UI specifications to deliver the best experience to our Users.

Context: Led a project focusing on implementing an e-commerce sales checkout system and laying the foundation for future WhatsApp integrations. Empowered medium and small retailers to have a sales tool without specific hardware needs. Main Activities: • Led and structured three teams for cohesive collaboration. • Responsible for structuring the area and defining product strategy. • Managed contracts, BPMN, UX/UI, and OKRs. • Actively participated in Scrum ceremonies, contributing to sprints, reviews, and retrospectives. • Applied story mapping to create a visual representation of the product backlog. • Applied design thinking, created Epics, User stories, and prioritized the product backlog. • Utilized Story Points for agile estimation and planning. • Trained other teams on product functionalities, operations, and customer needs vision.

Context: Contributed to a project focused on CRM system implementation for large construction companies. Aimed to deliver essential tools and support, enhancing the capture and qualification of new Leads while ensuring service quality within workflows and pipelines. Main Activities: • Actively participated in Scrum ceremonies, contributing to sprints, reviews, and retrospectives. • Applied story mapping to create a visual representation of the product backlog. • Applied design thinking, created Epics, User stories, and prioritized the product backlog. • Developed content for the knowledge base and support flows via Compass, aligning with stakeholders' expectations. • Monitored support reports through KPIs, ensuring alignment with stakeholders' priorities. • Conveyed demands and feedback from stakeholders to our product teams, ensuring needs were addressed. • Evolved the support team structure and processes through continuous improvement practices. • Defined, metrified, and guaranteed the delivery of SLA for different levels of support tickets, meeting stakeholders' service level expectations. • Trained other attendants on improvements in stakeholder communication practices and problem analysis and resolution, aligning with communication standards. • Participated in benchmarks, courses, mentorships to boost the quality of CRM services, ensuring alignment with stakeholders' quality standards.

• Contributed to the Scrum Cerimonies, ensuring high-quality stakeholder and partner experiences. • Conducted QA on products before advancing to Production, maintaining strict quality standards. • Managed product tracking and requirements using JIRA, ensuring development aligned with stakeholder expectations. Performed pre-defined quality assessments within allocated timelines, mitigating risks and ensuring on-time delivery for production-related tasks. • Supported product development throughout the Product Development Life Cycle (PDLC), ensuring alignment with business objectives. • Facilitated communication across cross-functional teams, ensuring continuous alignment during the quality control process.