luanne miller

* Organized and created the Electronic Commerce Center of Excellence group for implementing EDI technology. Researched, developed and automated methods and procedures for the new District. Developed and managed totally independent district administration automation project, including * installation of hardware and software, payroll, space planning, and scheduling * resulting in savings of ~$200,000.

* A leading telecommunications and broadband company. * Supervised eighteen subordinates responsible for the preparation and maintenance of technical records required by Bell Atlantic Engineering/Construction/Maintenance forces. Records included engineering drawing plats, posting plat changes, and job pricing. * Selected Accomplishments: (Supervisor - OSP Engineering Records Group) * Developed effective work groups able to analyze and improve processes, plan, control their own work, and handle day-to-day problems. Fostered open communications with active listening skills emphasized. Made significant improvements in quality and work processes. ; * Successfully managed associates in multi locations by balancing schedules and workloads. ; * Downsized clerical group from 18 to 12 with no disruption of service to clients. ; * Reduced a 24% clerical error rate to .5% through implementation of quality processes. ; * Coordinated the District's product sales effort that set a $180,000 record for the engineering group. ;

Selected Accomplishments: Supported and maintained Verizon relationships with regulatory agencies such as the FCC to ensure mandatory requirements were met 100% of the time.; Responsible for project management, development and production support for the deployment and maintenance of Electronic Data Interchange (EDI). Led operations support for the EDI MVS and UNIX OS production and test facilities, using JCL (Job Control Language) and the Harbinger suite. Marketed and implementing EDI to internal manually based operating departments improving efficiency and saving 20% of the expense base. Increased transactions processed via EDI by over 20,000 (equal to three clerical

Currently handle 17 properties within the Baltimore area. Work with Property Managers and Leasing Consultants to provide FIOS service to their communities. Coordinate, plan and conduct weekly events as well as ongoing sales drives. Perform daily reports on sales, statistics, etc. Met or exceeded quota every month. Top sales performer.