Lit Hao Low

Business Develop Manager @ Crayon

About

Hi, My name is Low Lit Hao. I am holds several Microsoft certifications, including Azure Fundamentals, Microsoft 365 Fundamentals, and Microsoft Security, Compliance, and Identity Fundamentals. I has been recognized multiple times as the "Best Customer Lifecycle Manager," demonstrating my exceptional skills in customer relationship management. -Best customer Lifecycle Manager in FY23 Q1 (Denave) -Best customer Lifecycle Manager in FY23 Q4 (Denave) With my extensive experience and expertise in IT sales and customer management, I will continues to deliver high-quality services and solutions to enterprise clients.

Country

Malaysia

City

Selangor

Industry

Information Technology & Services

Skill

Sales, Cold Calling, Solution Selling, Cloud Computing, Partner Relationship Management, Hospitality Service, Telephone Reception, Call Center Development, Professional Phone Skills, Content Strategy

Experience

Business Develop Manager

Crayon

2025-5 - Present · 1 yr 5 mos

Account Manager

Aurora Mobile

2024-10 - 2025-7 · 10 mos

SMB Account Manager

Noventiq Malaysia

2024-5 - 2024-9 · 5 mos

-Drove new account acquisition and pipeline growth, exceeding monthly targets by 15% through bundled IT solutions for enterprise clients. -Mapped organizational hierarchies and decision-making processes to deliver executive-level pitches, securing key accounts. -Utilized strategic account planning to identify client pain points and align solutions with business objectives.

Inside Sales Account Manager

Denave

2022-2 - 2024-4 · 2 yrs 3 mos

Malaysia

Sales Exposure -experience in cloud selling -sales and account management experience within the IT industry Ensure sales opportunities are successfully managed through the Sales Process to the 100% Close/Deploy stage. Experience In Handing Account -Demonstrate a high degree of knowledge of the client’s product, license/services offerings, and software compliance in messages to customers. -Convert client leads into sales opportunities through contacts with customers. -Build and maintain relationship with key decision makers within assigned child accounts with documented account plans. -Adhere to Worldwide Tele processes and standards consistent with the operational frameworks.

Content Moderator

Majorel

2020-5 - 2021-5 · 1 yr 1 mo

-Handle Taiwan, Macau, Hong Kong and Singapore market -Filter Video, Comment and Audio by policy

Customer Service Assistant

TDCX

2019-4 - 2020-3 · 1 yr

-Total have 3 levels: CE, R1 and R2 (different level handle different problem, CE can't handle the case for R1 and R2, but R2 need to handle all cases no matter the problem is which level if CE or R1 transfer the call) -Handle about Airbnb project -Focus on China Market -Inbound and Outbound -Solve the problem between Host and Guest Exp for CE: Unable to log in account / Host check when the room fee will release / Bug Exp for R1: Guest unable to check in / Guest request Host's contact number / Host inform the Guest not check out yet Exp for R2: Guest complaint the house is not clean or bad smell / Host request to delete comment

Call Center Executive

Miki Travel Asia

2017-3 - 2019-4 · 2 yrs 2 mos

∙IBC ∙OBC ∙ Handle Email - Email from supplier: coach / restaurant , etc. Email from our China Sales (FIT and Group) and FIT. ∙ Handle Call for Group and FIT – Group: help tour leader to settle their problem , exp: coach broke down. FIT: help agent to reconfirm booking if hotel no booking. ∙ Support CBE ∙ Using “OSCAR” system, Salesforce, Mikinet and CBE system. ∙ Update daily report to Manager before working shift ends.