lowann hernandez

Manufacture gourmet popcorn (sweet and savory) Multi-tasking: Productivity, Inventory Management, Quality Control, Fulfilling Orders

Translated all [EN to FR] strings for the COOKOO Watch user manual, and the COOKOO official iPhone app.

* Test unreleased games in French and English * Track graphic and text bugs on unreleased games * Monitor the fixture of submitted bugs for multiple projects * Report accurate and detailed bugs * Identifying and fixing grammatical and spelling errors * Proofreading the manual for each game being tested * Working in close collaboration with edition and development team. * http://www.nintendo.com/?country=US&lang=en

* Developed partnership with producers of French wineries in North America * Managed and monitored portfolio of clients in the United States and Canada * Negotiated with American and Canadian importers * Coordinated logistical tasks in preparation for the Delicious Wine Tour 2010 * Updated data sheets on the company website

* Managed client portfolios and inventory * Organized business meetings and product tasting * Participated in company-wide seminars

* Created and developed descriptions of online products * Collaborated with team to execute new business strategies * Engraved jewelry and other keepsake products

* Participated in establishment of new collection and managed inventory * Contributed towards over 50% of total revenue among 4 sales associates * Responsible for opening and closing store and creating client files

* FBA (Fulfillment by Amazon) * TAM (Technical Account Manager) * ILAC (Inventory Lost Andon Cord) * Investigating and determining root causes on MFI cases for all FBA Merchants * Owning more than 1500 resolved cases from all MFI queues * Participated in the pilot launch “Snowball and Angry Word Scan” for ILAC/MFI * Exchanging with Credit Ops (Finance Approval), FC’s and carriers (Missing from Inbound) * Escalating in MFI Tickets at FC’s to obtain results for fast cases resolution * Providing consistently a qualitative and productive work with good PRR * Demonstrating analytical and problem solving skills with good TTR * Subject Matter Expert (SME): Trained, work-checked and coached new associate’s work * Reimbursement authority of $3,000 * Participation with engineers for tool improvement. * Fully cross-trained for Seller Support and TAM knowledge.

* FBA (Fulfillment By Amazon) Operations * FBA Item Integrity * Subject Matter Expert for the following queues: Item Integrity and Andon queues * Handle escalated cases * Very close interaction with legal, business and operations teams * Expert in identifying the integrity and ensure product quality control over all FBA inbound Inventory. * Process improvement with plan of action (SOP’s or automation) * Customer obsession, ownership, deep dive, bias for actions and deliver results. * Fully crossed-trained for FBA and making hiring decisions.