Moe B.

• Successfully managed two retail shops, overseeing a team of six staff members. • Drove sales growth, ensured exceptional customer service, and managed inventory. • Established strong client relationships in the UK market. • Provided guidance and training to the sales team to enhance their skills and meet sales targets. • Resolved customer complaints promptly, maintaining high levels of customer satisfaction. • Implemented measures to improve the overall customer experience. • Oversaw inventory management, collaborating with suppliers and conducting stock audits. • Managed all sales activities in the UK, targeting potential customers and promoting Cherish Vapor's products. • Developed and executed effective sales strategies to increase market penetration and achieve sales targets. • Cultivated and maintained strong relationships with key accounts, distributors, and retailers. • Successfully doubled sales within a short period through strategic planning and effective team management. • Expanded role from Sales Manager of two shops to Sales Manager of the entire UK, demonstrating leadership abilities. • Participated in international expos, showcasing e-liquid brands, and securing substantial contracts. • Leveraged expos to network with global e-liquid distributors and expand brand presence. Summary: As the Sales Manager at Cherish Vapor, I successfully managed two retail shops, drove sales growth, ensured exceptional customer service, and managed inventory. I established strong client relationships in the UK market, provided guidance and training to the sales team, and resolved customer complaints promptly. By implementing measures to enhance the overall customer experience and overseeing inventory management, I achieved sales targets and maintained high levels of satisfaction. I expanded my role to cover the entire UK, doubled sales within a short period, and secured significant contracts through participation in international expos.

Currently working on a project for Express Test, who provide covid-19 testing services across the UK I assist with recruitment and training, do live chat, deal with queries from inbound call staff and monitor staff absences, lateness and performance Responsible for quality assurance and feedback

I work within the music licensing department, where I am responsible for contacting relevant businesses to facilitate these licences I was initially hired as a lead generator, where I regularly exceeded targets set.

During this contract, I worked for the NHS test and trace programme, contacting those who had tested positive for Covid-19 to give support and advice per relevant government guidance