lois poynting

* Achievements * Developed a revised governance structure for regional working * Developed the Regional Implementation Plan for the Social Services and Well-Being Act 2014 * Established work streams to support service remodelling * Improved regional communication between 4 local authorities and 2 health boards * Engaged Directors and Heads of Service in the region * Developed a regional Statement of Intent for Learning Disability Services and a * Model of Care and Support for people with learning disabilities. * Developed the Market Position Statement for Older People Services in West Wales Responsibilities * Obtain ownership and buy in to regional service delivery in health and social care * Establish governance and project structure * Establish collaborative and consistent approaches to service change * Identify opportunities for collaboration and integration * Identify and commission specialist resources * Monitor and report on service integration progress

* Achievements * Developed a regional profile of learning and development functions * Identified areas where improved efficiencies and effectiveness could be achieved * Wrote reports and made recommendations * Presented findings to stakeholders including: L&D Managers in the region, Human Resource Directors. * Evaluated a model of collaborative delivery of learning - Managing Change Successfully * Lead task and finish groups, workshops and other meetings to develop and implement regional frameworks and work plans. Responsibilities * Facilitate collaborative working across 7 local authorities across South and West Wales * Develop a project to improve efficiencies and effectiveness of delivery of corporate learning and development

Curriculum development and delivery Course / Programme Coordinator Course / Programme assessment and verification Personal Tutor

Secretarial, administrative and clerical duties

* Achievements * Improved the quality of management information on programme performance * Implemented new processes and procedures to monitor programme * Set up a programme outcome forecasting methodology * Created a performance management framework for Relationship Managers (RMs) * Established improved support and development for the RMs * Implemented regular one to one and team meetings for RMs * Created a programme of development sessions to share good practice, knowledge and understanding Responsibilities * Management and supervision of 15 Relationship Managers * Quality of Relationship Manager output * RM contract management * Development of performance management systems and processes * Target setting and monitoring * Monitoring and reporting on programme performance * Outcome forecasting * Complaint handling * Development of operations policy * Development of CRM * Case studies and good news stories

* Achievements * Increased the take up of the Shared Lives model of care for older people and people with dementia * Engaged key stakeholders and partners * Represented the sector at key health and social services events and conferences * Organised promotional events across Wales * Strengthened relationships between Shared Lives Schemes in Wales * Influenced policy and reviewed regulations for the sector * Developed resources such as business cases * Produced the State of the Nation report, a summary overview of the Shared Lives sector in Wales Responsibilities * Promotion the Shared Lives model of care and support for new user groups - older people and people with dementia * Strengthen the status of the sector in Wales * Identify and engage with key agencies such as Welsh and Local Government, third sector and independent providers of care * Understand Welsh Government policy and legislation for the sector

* Achievements * Improved the quality of management information * Implemented new processes and procedures to monitor programme * Improved the quality and compliance of grants awarded * Improved performance of team members * Achieved an ‘excellent’ outcome for the European Funding Audit Team Responsibilities * Manage a budget of £19M ERDF funding. * Monitor and evaluate project activity and outcomes * Manage a team of 8 staff * Manage the regional office and resources * Award business grants fully compliant with both Welsh European Funding Office (WEFO) and participating local authorities’ criteria.

* Achievements * Established regional office * Recruited and inducted the regional team * Established the project across the region * Set up project processes and procedures Responsibilities * Manage the delivery of an ESF and WG funded project in SW Wales. * Support women in employment to advance into first level management * Work with SMEs to promote the benefits of equality and diversity in the workforce. * Manage a team of 8 and the regional office * Design and deliver all project activity in the region

* Carried out needs analysis for pre-start and SMEs, across a range of sectors, to * Helped businesses to access appropriate support for their development needs. I * Built good working relationships with business support services across Wales * Continuously updated product and service knowledge

* managed the regional office * managed the team of 4 staff plus several freelance staff to * deliver 2 projects across Mid and South West Wales * encouraged women and lone parents to explore self-employment. * design and delivery of pre-start up business training and one to one support for participants.

Curriculum development and delivery Course / Programme Coordinator Course / Programme assessment and verification Personal Tutor