Lisa Luong

Area Manager - On The Road @ Amazon

About

I am an operations professional supporting On-the-Road (OTR) execution within Amazon’s last-mile network, working closely with delivery associates to ensure safe, timely, and efficient departures in a fast-paced logistics environment. My role focuses on coordinating daily execution, resolving real-time operational challenges, and maintaining alignment between planning expectations and field execution.Through hands-on dispatch support and direct collaboration with drivers, I have developed strong skills in operational coordination, safety ownership, and problem solving under pressure. This experience has strengthened my understanding of how planning decisions impact real-world performance, team readiness, and operational reliability.As I continue to grow professionally, I am expanding my focus toward planning, process improvement, and operational optimization. My background in Business Administration with a concentration in HR Management supports my approach to workforce coordination, communication, and structured process execution.I am passionate about continuous improvement, collaboration, and building systems that improve efficiency while supporting both operational performance and employee experience.

Country

United States

City

San Diego Metropolitan Area

Industry

Transportation/Trucking/Railroad

Skill

Cross-functional Team Leadership, Analytical Skills, Stakeholder Management, Continuous Improvement, Operations Management, Operational Planning, Project Planning, Consulting, Self-Management, Attention to Detail, Time Management, Customer Satisfaction, Skilled Multi-tasker, Oral Communication, Human Resources (HR), Spelling, Microsoft Excel, Presentation Skills, Organization Skills, Teamwork

Experience

Area Manager - On The Road

Amazon

2025-4 - Present · 1 yr 6 mos

- Coordinated scheduling, staffing alignment, and daily priorities for 10 direct reports and 30+ associates, supporting leadership execution and workforce planning - Facilitated communication between leadership, HR partners, and frontline teams, ensuring timely updates, issues resolution, and alignment on employee-related matters - Prepared and communicated performance and workforce reports, summarizing key metrics, risks, and action items to support leadership decision-making - Organized meetings, briefings, and team communications, ensuring clear documentation, follow-up actions, and alignment with organizational priorities

Area Manager - Return To Station

Amazon

2024-5 - 2025-4 · 1 yr

United States

- Managed daily reporting and documentation for 100-200+ operational exceptions, maintaining accuracy and confidentiality of employee and performance-related data - Coordinated sensitive escalations involving drivers and stakeholders, ensuring professional communication, documentation, and timely resolution - Analyzed operational and workforce data, providing insights to support leadership decisions and continuous improvement initiatives

Sales Lead

San Diego Zoo Safari Park

2021-1 - 2024-7 · 3 yrs 7 mos

Escondido, California, United States

-Complied and balanced cash receipts at the end of the day or shift - Provide customer service by answering customer's inquires, also resolving complaints - Train new employees on all work aspects - Assist other servers as needed

Cook

San Diego Zoo Safari Park

2020-6 - 2024-7 · 4 yrs 2 mos

Escondido, California, United States

-Maintain the kitchen clean and organized - Set up workstation and ingredients required - Prepare food according to clients - Coordinate kitchen staff