lisa findley

Country

united states

City

houston

Industry

Skill

shrinkage, customer experience, auditing, policies and procedures, merchandise, gap, monitors, supplies, fitting, market, pools, art, code, human resources, execution, houston, high standards, yahoo, positive work environment, helpful, sales, community, manages, interfaces, prioritizes, floors, customer satisfaction, business services, schedules, business analysis, wrap, store management, lod, cedar park, merchandising, cleaning, reports, recognizing, loss prevention, branding, inventory, sales leads, business partner, stocks, violations, temporary placement, cash, editing, policy, informing, point of sale, customer service, dispute resolution, cashiering, texas, distribution center operations, management, culture, supports, treats, delivery, identifies, breaks, fixtures, role modeling, payroll, partnerships, presentations, employee benefits, recruiting, responsibility

Experience

assistant customer experience manager

gap

* Hires, trains, develops and supervises center of excellence managers and supervisors * Coaches' leadership team members. * Ensures recruitment from a diverse applicant pool. * Responsible for employee dispute resolution and escalated customer situations. * Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal. * Leads and inspires customer centric culture by recognizing and rewarding team. * Trains and coaches employees with POS system

assistant manager

arboretum

* Assists LOD with employee staffing and provides feedback on store associates' performance. * Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct. * Ensures high standards of organization and cleanliness on sales floor. * Coordinates cashier and store associates breaks, lunches and shift changes. * Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.

stock supervisor

arboretum

* Supports and ensures execution of all shipment receiving and processing procedures to floor-ready standards. * Partners with appropriate leader to direct shipment placement on sales floor. * Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual. * Ensures all delivery information is recorded and accurately reported. * Provides feedback to leader regarding merchandise-handling concerns/opportunities * Maintains company standards of neat, clean and organized stockroom, as provided in the Merchandise Handling Manual. * Manages shipment supplies and fixtures and communicates needs to the leadership team. * Reports to Brand Experience Manager or Brand Experience Lead or GM.

sales associate

lakeline mall

* Provide courteous, helpful customers service throughout the store, including the Sales Floor, Fitting Room, and Cash-Wrap. * Treats all customers with respect consistently and contributes to a positive work environment. * Collaborates effectively across both the Customer Experience and Brand Experience work centers. * Sets the example by role modeling PVB to provide great customer service. * Offers suggestions to the leadership team to improve sales and operational processes. * Suggests a GapCard to every customer, informing them of the benefits.

store manager

ann inc. (parent company of ann taylor, loft & lou & grey)

general manager

gap

* Leads the team during inventory * Edit and publish schedule for entire team. * Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools. * Interfaces with DM and RD. Collaborates effectively across teams and Work Centers. * Complete annual People and Organization Review. * Handle store-level human resources or loss prevention issues with district manager * Monitor and maintain company policies * support district/regional expectations and systems