Lilian Lai Yin Leung

Head of Application Delivery and Project Management @ Ping An Digital Bank

About

A self-driven, result-oriented and hands-on professional, strong believer in quality and continuous improvement. Experienced Director Of Information Technology with a demonstrated history of working in the financial services industry. Skilled in IT Service Management, Delivery and Operations, Risk Management, Financial Services, and Software Development Life Cycle (SDLC). Strong information technology professional currently studying Executive MBA at University of Chicago Booth School of Business Executive Education.

Country

City

Hong Kong SAR

Industry

Information Technology & Services

Skill

Business Continuity, Recruiting, Leadership, Operations Integration, Business Continuity Planning, Continuous Improvement, Business Development, Business Analytics, Project Control, Customer Experience, Mandarin, Troubleshooting, IT Operations, Service Delivery, Consulting, Analytical Skills, Business Process Improvement, Strategy, IT Recruitment, IT Service Management

Experience

Head of Application Delivery and Project Management

Ping An Digital Bank

2022-10 - Present · 4 yrs

Hong Kong SAR

Senior Project Manger

Ping An Digital Bank

2021-1 - 2022-10 · 1 yr 10 mos

Hong Kong SAR

Director IT

Fiserv

2017-8 - 2020-8 · 3 yrs 1 mo

Shanghai City, China

• Led delivery team to implement new solutions using SDLC methodology to enable clients’ digitalized payment capabilities, including UPI card issuance, ApplePay, Fast Payment System, Virtual card • Program-manage the company's payment issuing service platform migration • Lead Problem Management and Service Improvement for Asian Pacific (APAC) countries using ITIL-based procedures

Vice President

DBS Bank

2017-5 - 2017-8 · 4 mos

Shanghai City, China

Led Quality Assurance and Control team to drive and implement operational risk governance and risk management processes, including RCSA, risk alert analysis, control gap health-check and improvement actions

Head of IT Service Management and Application Operations (IFS China)

Commonwealth Bank

2014-3 - 2017-5 · 3 yrs 3 mos

Shanghai City, China

•Established and managed : - Centralised Service Desk and Operations Team - IT Service Management procedure and operations (Incident Management, Problem Management, Change and Release, Event Management, Data Centre Operations, Batch Operations, SLA and KPI governance) - Business stakeholder communications on service performance - New project/service transitions •Implemented : - Remediation / process improvement initiatives on service suppliers

Organization Change Manager (IFS China)

Commonwealth Bank

2013-7 - 2014-3 · 9 mos

Shanghai City, China

•Implemented organisational change impact analysis, stakeholder communications, trainings and cut-over preparation resulted from new system project launch

Head of Centralized Services - Technology & Operations

DBS Bank

2010-9 - 2013-1 · 2 yrs 5 mos

Shanghai City, China

•Established and led 4 teams to implement : - Governance on branch process and operations implementation resulted from new products/ new services/regulatory requirements - Operational risk control and quality assurance - System project UAT - Country-level budget and cost management - Centralization on country-level operations - Process re-engineering / automation - Systematic staff training and team empowerment programs •Implemented strategic business projects : - Migration of RBS’s retail business - Liquidity Management

Application Management Team Lead

DBS Bank

2007-4 - 2010-9 · 3 yrs 6 mos

Shanghai City, China

•Established application management team to implement and conduct support on : - Core Banking system - Local Payment Gateway - Business Datawarehouse - Local Regulatory Systems (e.g. Credit Bureau)