liam connors
customer success director
About
I am an experienced senior leader with extensive analytical, technical and commercial skills, combined with excellent operational leadership. Operating at senior-exec level, I have led major business units on behalf of customers, widely recognised for driving a fresh, innovative approach to technology delivery. I actively seek and embrace challenges and excel under pressure. Business Skills: * Senior operational/stakeholder leadership * Major Programme/Transformation delivery * Continuous Improvement practitioner * Traditional/IP voice service delivery * Customer Network/IT delivery * Technical service deployment * Network/software engineering lead * Commercial acumen and cost efficiency Qualified in: * PRINCE 2 (Practitioner) * SIP School Accredited * Six Sigma Green Belt
united kingdom
london
telecommunications
business process improvement, stakeholder management, project management, business transformation, management, change management, program management, project delivery, leadership, strategy, product management, six sigma, performance management, governance, prince2
Experience
customer success director
bt
openreach repair team manager
openreach
Operational Manager for 19 onshore and 20 offshore staff; responsible for reduction in volume of outstanding Openreach repair tasks.
service planning consultant
openreach
On joining the BT Graduate Scheme, I undertook a consultancy role in which I was responsible for in-depth performance analysis, business improvement and project / programme management initiatives achieving a number of high profile deliverables
bt graduate scheme
british telecom professional services
senior operations manager
openreach
As a Senior Operations Manager, I was responsible for a team of seven managers and 140+ Service Specialists within the Openreach Customer Service Centres. The role encompassed a wide range of responsibilities from the day-to-day management of a large organisation through to the strategic management of products.
external consultant - klmn consulting
liverpool city council
As an extension of my MSc, I co-founded a consultancy based regeneration Group (KLMN) and tendered for the opportunity to advise Liverpool City Council on the strategic direction and legacy of the 2008 Capital of Culture award. Upon the successful bid I delivered: A published review of the Liverpool City Council’s branding of the ‘Capital of Culture’ “Service to the City” award presented by Liverpool City Council Chief Executive and gained an overall Distinction in my MSc Experience in establishing and running a successful independent consultancy group, exceeding expectations and delivering on time
Education
university of liverpool
history
Activities and Societies: Member of Liverpool University Officer Training Corps, Liverpool University Business Management School, Various sports societies including Football, Rowing and Basketball, and a member of the Alumni Network.
university of liverpool
economics
Gained Masters at Distinction level before publishing my Dissertation in the European Journal of Urban Regeneration Studies.
liam connors's Contact Information
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