Leszek Kusal

Leading the transition of the Managed Services Contract reversibility from Ericsson to Orange Slovakia, ensuring uninterrupted service delivery and efficient handover of staff, assets, third-party agreements, and knowledge. Driving the shift from Ericsson’s end-to-end model to a distributed multi-partner framework, while mitigating risks through strong governance, comprehensive documentation, and decisive project leadership.

Responsibilities for Network Deployment for Hub Saudi Arabia & Egypt, including the largest MMEA customer: STC and Mobily in KSA and Orange Vodafone, Etisalat, and Telecom EG in Egypt: • Drive and implement the global delivery strategy including processes, methods, tools, and competence management. • Define the delivery models in a cost-effective way. • Plan and lead the project implementation flow for projects. • Drive project cost optimization by keeping agile workforce in-place during a project life cycle. • Control finances to match or increase the margin in implemented projects. • E2E accountability for all Health and Safety and “Target Zero” aspects. • Drive operation excellence programs and lead KPI governance. • Identify and drive improvements in Service Delivery area, new frameworks, and strategies. • Keep relevant competences available within delivery teams and do talent acquisition, considering benefits benchmark in Middle East market.

I has been responsible for Network Deployment delivery for Hub South and East Africa, including 17 countries and 21 Active Accounts within area of 4 CU’s/GCU's in MMEA Market. Focus on the largest Customers including MTN and Airtel Group, Zain and Orange. Managing organization, processes, tools and automatization related to network deployment scale and number of programs we are delivering, (including Site Acquisition, Site Build, Implementation and Integration, as well ASP Management

Responsible for service activities within hub Southern Africa including, Angola, Namibia, Botswana, Mozambique, South Africa and Zimbabwe in Regions Sub-Saharan Africa at Ericsson. As hub function, I had responsibility to build and maintain resource, delivery process and tools according to network deployment scale and number of Programs delivering to our Key Customers on these markets, (including Site Acquisition, Site Build, Implementation Management, Rollout and ASP Management) as well as defined possible synergies between Ericsson Global functions and Hubs within Market Area Middle East and Africa at Ericsson(MMEA).

Responsible for Complete service delivery and performance, with special focus on Managed Services and Network Roll Out deployment in the Netherlands: • Effective delivery of projects contracted on the local market for main Customers (Vodafone, KPN, UPC/Ziggo) • Responsibility to build and maintain resources and competence according to demand, business mix and delivery strategy (Local Staff and Ericsson Global) • Develop and maintain Subcontractors capability and performance including proper delivery mix for local organization. • Managed and monitored customer network Service Level Agreements and Key Performance Indicators (SLA/KPI).

Responsible for service delivery fulfillment and performance for Telecom Customers in Poland and Central Europe (HU/HR/CZ/SK/A): • Secured and maintained resources and competence according to demand, business mix and delivery strategy including transformation process of software deployment capability. • Successful Managed Services transformation (organization and processes) for field maintenance and NOC outsourcing contract with Netia Telecom. • Prepared and successfully completed the assessment process to meet requirements of maturity “Level 1” within the SDMM framework in Ericsson.

Responsible for securing network resources and network capacity, as and when needed, to meet sales targets, including: Planning investment schedule and carrying out investment processes, both in technological and product projects (annual budget of PLN 100MLN).

Responsible for securing high quality and failure-free network operations, including: Operational network management in a telecom company of PLN 980MLN annual turnover, co-operation with main suppliers and maintenance of SLA, standardization and quality improvement of offered services. In 2006 successful completion of the most complex outsourcing project in the Polish telecom market (Netia Network including NOC has been serviced by Ericsson from that time).

Responsible for operational integration and resources transfer from six ISP’s (Polbox, Polska onLine, Pik.Net, Pdi, Multinet and IDS) to a newly established company TDC Internet Polska S.A. and for securing optimal conditions of operations (following the merger of six IPS’s) in the field of Network, Hosting, ASP and IT Departments. After sale of TDC IP to Netia responsible for transferring and merging the operations of TDC Internet Polska into the structures of Netia.

Responsible for managing on-going operations of a stock exchange company with annual turnover over PLN 650MLN. Supervising Production Department, Warehouses, Logistics, Service, IT Department and System Integration (total of over 350 employees).

From 1998 Responsible for preparing and supervising production of over 100 thousands electronic devices annually (computers, printers, fiscal cash registers). OPTIMUS S.A. was the larger and fastest growing ICT company in Poland, as well as one of the largest computers and fiscal cash registers producer in Central Europe. The Company was also involved with several complex System Integration / IT Projects on the Polish Market. Optimus is responsible for establishing the best-known Polish website “Onet.pl” which remains Number One information portal on the Polish market till now. During my career at Optimus S.A. I held the following positions: 1999-2001 Vice President of the Board – Executive Director Operations 1998-1999 Member of the Board - General Director in Charge of Manufacturing 1995-1998 Head of Procurement Department 1993-1994 Engineer in R&D Department