Leona I. Putri

responsible for ensuring a safe, positive, and compliant user experience by monitoring and reviewing user-generated content across our platforms. enforcing community guidelines, identifying harmful or inappropriate content, and taking appropriate actions to uphold platform standards. The Content Moderator works collaboratively with other teams to enhance moderation processes and contribute to a trustworthy online environment. Key Responsibilities: Review and moderate user-generated content (UGC), including text, images, and videos, based on company guidelines and community standards. Identify and remove harmful, offensive, or inappropriate content such as hate speech, violence, harassment, and misinformation. Flag, report, or escalate high-risk content or issues to senior moderators or management for further action. Policy Enforcement: Apply community guidelines consistently while handling a high volume of content across multiple platforms. Make moderation decisions that align with legal requirements and platform policies to ensure compliance. Keep updated on changes to community guidelines, legal regulations, and platform policies. Trend Monitoring and Analysis: Monitor trends in user behavior and flag emerging issues that may require new moderation policies or approaches. Report content trends, risks, and patterns to the content moderation team and suggest improvements to enhance the safety and effectiveness of moderation. Collaboration and Communication: Work closely with other moderators, community managers, and policy teams to improve moderation processes and ensure consistency. Continuous Improvement: Stay informed about best practices in content moderation, emerging threats, and changes in technology. Participate in training sessions to enhance moderation skills, learn about new tools, and stay aligned with evolving platform standards.

In my role as Senior Business Development at JD.ID, I was responsible for leading and managing various external and internal projects across industries. My key responsibilities included: External Project Management: Managed end-to-end project delivery for partnerships, including preparing business proposals, developing project research plans, and participating in tender processes. I worked closely with cross-functional teams to develop new systems and processes tailored to project requirements, monitored project progress, and evaluated results Internal Project Improvement: Spearheaded initiatives to improve business quality through cost reduction, productivity enhancement, and cycle-time optimization. I implemented projects to enhance customer service and experience, optimize warehouse operations, and streamline packaging and delivery systems, as well as marketing and merchandising processes. Notable Partnerships Managed: Garuda Indonesia: Oversaw the GarudaShop online store powered by JD.ID, managing SKUs for Garuda’s inflight magazine and their exclusive lounge at Terminal 3 of Soekarno-Hatta International Airport. MRT Indonesia: Managed vendor partnerships and advertising for brands within the MRT Jakarta area, enhancing brand visibility and engagement TransCorp Partnership: Maintained SKU management and branding for JD.ID at TransCorp locations, including Trans Studio Mall and Trans Studio Bandung (Theme Park). This extended to room-to-room sales initiatives for JD.ID merchandise and collaborative SKUs JD.ID X-Mart: Supported the launch of Indonesia’s first face-recognition payment system at JD.ID X-Mart, PIK Mall. Responsibilities included SKU management and branding, contributing to an innovative, cashless shopping experience. https://youtu.be/jcwCW4Fuejg Through these initiatives, I demonstrated a strong ability to drive business growth, foster impactful partnerships, and implement innovations that elevated JD.ID’s market presence and customer engagement.

• Maintain relationship with merchant / Suppliers and build a strong relationship with them • Finding new potential merchant and negotiate with them to set up quantity and net price • Analyze sales trend of each brand every month (Best-selling products, out of stock items and low in stock items). • Create purchase order and set minimum quantity of each brand. • Ensure availability products on website. • Ensure the completeness of product description, name, price and product photos on the website. • Create on-site promotion for selected brand. • Finding new potential merchant and negotiate with them to set up quantity and net price to ensure the benefit for our company and merchant (win win solution) • Establish good relationships with brand partners. • Cooperate with other departments e.g. production, finance, customer service, and warehouse • Ensures the quality of deal launch based on historical, trend, quantity and quality of the goods, net price • Set up strategies for our brand awareness, Such as: Marketing Channel, Promotions • Make a forecast for every deal launch : How much net revenue will get from every deal launch based on quantity, net price, and historical of the deal • Set up the goals and develop our strategies to achieve monthly target • Ensures availability of merchandise items by maintaining inventories. This includes determine marketing strategy changes by reviewing operational and monthly sales records to achieve company’s target • Formulate pricing policies by reviewing merchandising activities, to determine additional sales promotion as necessary and authorizing clearance sales. • Controlling stock levels based on forecasts for the season to ensure business has optimum amount of stock • Managing the performance of the ranges, which involves: analyzing every aspect of the best and worst sellers; to ensure that best sellers are fully potentialized

• Presenting Our Brand Partners collections in an inspiring and commercial way • Present our Brand Partners garments in an attractive way and to follow up on sales activities to ensure it look good on our model • Responsible on making all the model looks good with our brand partners products while photo shooting sessions • Follow the fashion trends

• Assist audit process to ensure all the transaction are comply • Collaborate with planner to process Budget Transfer request • Prepare audit adjustment for external and internal audit for Customer refund datas • Comcheck the main reasons why customer want to refund or exchange their order • Assist Customer Refund by Bank Transfer or Cybersource System

• Attending one day initial training to introducing Bank Indonesia main activity • Provide database creation for payment system analysis. • Evaluating and Reporting the payment system workflow. • Participant in clearing settlement

• Maintaining relationship with existing Suppliers • Establish and maintain business relationship and generate new business • Direct Selling • Initiate and close deals • Manage New, On sale Books display. • Submitting recommendations to the Management for content selection.

• Assist in performance and internship program reporting • Assist in bill claimer as a part of introducing Bank BRI core business • Coordinating the work progress and analysis of Bank BRI • Learning about Management Risk of Landing / Funding of Bank BRI