Laurie N.

Responsible for delivering on occupancy targets through a relationship sales approach, establishing external partnerships in the community, event coordination and facilitation and building and maintaining a pipeline of referrals in the Independent Retirement living sector.

A trusted advisor and leadership coach to senior leadership teams in sales, customer service delivery, marketing, retail, engineering, project / program management, and wellness teams. Worked in partnership with leadership team to adopt and enable organization’s human capital strategy. Served as human resource prime for TELUS Community programs.

Partnered closely with assigned client groups to provide strategic and proactive guidance, and support to managers, and union-represented staff in all areas of HR, including application of 4 collective agreements, grievance administration, avoidance strategies, absence management process support, change management, talent management, and HR projects / programs. Linked and disseminated / communicated corporate priorities / policies and information to all staff supported.

Spearheaded team of 3 direct and 52 indirect reports (unionized and non-unionized team members) to deliver IT services in outsourced environment to service desks throughout North America, in support of Ontario Power Generation (OPG), and Hydro One. Reported to Senior Leader of North American Distributed Desktop Services Division. • Transformed recruitment process, improving hiring cycle time and increasing pool of qualified candidates, minimizing hiring cycle time by 40%. • Created and implemented training and development strategy for unionized staff, setting targets, ensuring compliance with collective agreements. • Appointed by senior executive team as 1 of 2 Canadian representatives to sit on North American cross-functional team, evaluating employee and customer satisfaction survey results.

Human Resource Management - Sheridan college (completed with Honours - April 2011) , St,. Francis Xavier University (Adult education program), High school diploma and various other professional training programs relative to sales, customer service, currently enrolled in Certified Career Coaching program with an expected completion - 2011.