laura clancy

* Maternity contract *  Providing executive support to Chairman & Interim Chief Executive during an incredibly challenging period whilst Monitor makes the transition to its new role as sector regulator *  Managing the busy and complex diary of one of the key leaders in health care, prioritising to make effective use of his time and briefing him on the latest developments in preparation for senior stakeholder meetings, high profile speeches, events, etc *  Building and maintaining effective relationships with senior external stakeholders and staff across Monitor *  Overseeing the Chair/CEO’s inbox, bringing urgent/important items to his attention and ensuring they are dealt with efficiently and appropriately *  Transcribing digital audio-typing into letters, memos and emails and drafting responses to a range of correspondence to a high standard *  Creating and editing MS PowerPoint presentations *  Drawing up itineraries and arranging all travel and overnight accommodation *  Completing expense claims for the Chair/CEO and keeping an accurate log of gifts and hospitality

*  Providing support for Director and 7 recruitment consultants, recruiting risk professionals into permanent positions in the Banking and Investment Management market *  Extensive diary management *  Compiling letters, job specifications, advertisements and presentations *  Uploading/updating candidate details in in-house system, typing and formatting CVs *  Arranging interviews for candidates with consultants and booking interview rooms *  Arranging client/candidate meetings and events, regularly dealing with high profile clients *  Organising schedules for new starters, and training admin staff *  Uploading advertisements on the internet and removing/refreshing on a weekly basis *  Answering high volume of telephone calls, taking accurate messages

*  Diary management: arranging/rescheduling appointment times and managing doctors’ schedules to maximise business revenue and keeping them informed with updates to their day *  Preparing client files in advance of appointments, maintaining client confidentiality and dealing with sensitive information in a professional manner *  Responsible for all clients, keeping an accurate record of visitors in the centre *  Liaising with clinical colleagues to ensure a smooth, professional handover of clients *  Supporting administration team: filing, typing and sending letters *  Regularly dealing with VIP clients and taking ownership of complaints/queries *  Maintaining stock levels, ordering food and stationery from suppliers *  Accountable for all finance, invoicing, taking payments and processing totals at the end of each day *  Opening and distributing post, maintaining leaflet and magazine stocks in reception area and co-ordinating deliveries to and from the centre

Contract) (Jun 03 – Aug 03), (Jun 04 – Sep 04) during university holidays (Jun 05 – May 06)

*  Providing executive support to the Chief Executive, supporting three different CEOs during a challenging period of leadership change *  Extensive inbox management, responding appropriately, redirecting emails to colleagues, delegating as required, keeping on top of where others are regarding delivery of work in order to meet deadlines *  Managing a busy and complex diary, ensuring the CEO is well prepared for meetings with papers and briefings as required *  Extensive global travel arrangements, producing detailed itineraries, booking flights & organising visas *  Acting as a gate-keeper, screening phone calls, enquiries and requests, and handling them as appropriate *  Building and maintaining effective relationships with senior external stakeholders and staff *  Completing expense claims for the CEO *  Project management: running the CEO lunch programme, organising adhoc events