lashandra scott

* Serves as a technical advisor for screening associates. Offers support to leadership by monitoring events that impact service levels, distribute work and provide training on screening functions. Adjust, modify and reject new business and changes to auto and property contracts ensuring compliance with underwriting guidelines. Communicate potential risk to internal/external customers for resolution. * Lead risk clinics to ensure team quality results are achieved with a focus on procedures and underwriting guidelines * Guide the team in achieving production results of 121% in 2015, highest across the organization * Strong audit results for Southeastern Regional Operations * Assist and develop tools for continuous improvement projects. * Nominated as engagement leader for department activities * Promoted to Technical Lead in 2005 due to consistently maintaining outstanding quality and production

* Serviced internal/external customer inquires for policyholder’s auto, property and billing accounts. Researched and reconciled billing accounts, calculated policy breakdowns and initiated changes to policyholders accounts. * Excelled in quality and time service * Facilitated engagement activities to promote Customer Service Week * Selected to resolve customer inquiries from the Department of Insurance

* Managed an existing book of business and generated new business. Conducted annual policy reviews to project insurance needs. Scheduled and collected monthly premiums. Provided excellent customer service daily. * Daily interaction with members to review, analyze and support customer needs * Successfully serviced policyholders throughout the death claims process * Top producer in sales resulting in President’s Club Recognition