Larry Knight, PMP, PMI-ACP

Strategic Project Leadership: Spearheading multi-million dollar clinical initiatives from inception to delivery, ensuring alignment with Department of Health mandates. Operational Excellence & Patient Flow: Orchestrating complex projects within the Horizon Health Network to identify bottlenecks in patient throughput, successfully increasing bed capacity and reducing wait times through data-driven optimization. Transformational Change Management: Leading the "people side" of change by developing comprehensive communication and training frameworks. Successfully migrating clinical teams from legacy processes to modernized digital platforms with minimal disruption to patient care. Lean Process Improvement: Scaling Lean methodologies across cross-functional teams (Clinical, Biomed, IT, Professional Services and Admin) to eliminate waste and modernize workflow efficiencies in a high-pressure, public-sector environment. Agile Project Delivery: Applying Agile and Scrum frameworks to drive iterative development in Digital Health and EMR modernization projects; facilitating rapid delivery cycles and adaptive planning to meet evolving healthcare priorities and technical requirements. Stakeholder Orchestration: Acting as a critical liaison between Senior Executive Leadership, Physician Leads, and external vendors to drive consensus on provincial-scale technology integrations.

Coaching people to think about doing things differently! Project Management and Agile Methodologies - Robotics, Machining and Automation, Supply Chain Solution Implementations, Process Improvement and Process Automation Lean Six Sigma / DMAIC Methodologies and Tools Customer Inventory / Trend and Usage Analysis KPI Reporting Requirements Elicitation Supply Chain Solutions Management / Continuous Improvement Change Management Process Cross-functional Collaboration MS Project, SharePoint , Power BI, Forms, Flow, CribMaster, Prophet21 (P21), Epicor Business Analyzer, SQL

• Change Management • Data Mining • Dashboard Development • Business Process Modelling • Process Improvement • Process Documentation / Flow Charting • Financial Projections / P and L / Quota Development / Sales Commissions • Gap and Trend Analysis • Cross-functional Collaboration • KPI Development and Reporting • Stakeholder Performance Reporting / Reviews • Requirements Elicitation • Business Case Development • Strategic Planning • CRM Oracle, Smart View, Siebel, PeopleSoft, Salesforce, Microsoft Access and Excel

• Project Management, Identify and Conduct Lean Six Sigma / QwikSolver Projects • Continued development, execution and management of the partner service program and business processes • Develop program content, risk, and communications plan • Co-Develop contractual documents (SOW, TD, RFQ, MAS, etc.) • Own service delivery assessment of partners service level agreements (SLA) • Train partners on program call flow, parts processing, labour reimbursement • On boarding of new partners and monitoring process compliance • Operationalize each partner deal won through coordinating with value chain stakeholders to ensure program is prepared to support the deal • Work with transition team and Xerox services to ensure IT systems are set up for asset management, labour reimbursement and SLA reporting • Develop dashboard reporting, service cost analysis and performance reports for the program • Work with logistics to ensure parts availability / stock to support SLA targets • Service escalation focal for the call centre and service account teams • Conduct monthly partners performance reviews against SLA targets and feedback • Mentor, coach and develop Jr. Analysts • Perform impact analysis and develop action plans for improvement when not meeting KPI and SLA targets • Program Financial Projections, estimate annual service call, installation and training costs - track and accrue monthly

• Project Management, deliver on Lean Six Sigma and PBT targets • Build and sustain upward relationships with value chain partners and stakeholders • Identify improvement opportunities towards cost savings and revenue generation • Facilitate business operations review with senior management • Performance management to workload measures and targets • Develop and implement KPI dashboard and reporting/ perform gap analysis to align business targets • Participate in strategic planning with the program manager and/or service managers • Implement Change Management Process • Lead or actively participate in value chain partner meetings, workshop planning and facilitation • Supervise 25 – 30 customer / technician support agents through motivation and positive team leadership • GROW Coaching, Mentor / Role Model and team building

• Project Management, process improvement through Lean Six Sigma methodology • Execute performance inspections against quality targets for Customer Service and Field Tech Support • Develop / deliver business KPI status to senior leadership • Identify / implement performance improvement opportunities • Close gaps via coaching, training, and/or process improvement • Quality dashboard development via MS Excel / implementation and data analysis • Change Management Process • Quality Community of Practice (Information Sharing)

• Project Management, identify risks, opportunities, participate / lead performance improvement Lean Six Sigma projects • Resource Optimization, scheduling and workload distribution • Identify program and performance opportunities through data analysis and see through to implementation • Facilitate and participate in process improvement workshops • Supervise 20 – 25 technical support analysts • Develop / deliver training / feedback / coaching • Deliver KPI performance metrics and state of the business to senior leadership • Aspect telecom architecture layout focal • Business partner liaison • Performance Quality inspections

• Business / Technical Escalation focal for customers and senior leadership • Develop / deliver Reporting • Problem / account coordination and ownership • Build business priority case to meet SLA requirements • Diffuse difficult situations • Negotiate / communicate solution delivery timeframes • Develop / implement automated documentation process • Create / document end to end Engineering Software Escalation Process • Deliver training / feedback / coaching

• New product / solution launch readiness • Process Improvement • Technical escalation conference calls • Xerox driver / Imaging server installation and configuration • Windows / Mac OS and Application Support • Troubleshoot / resolve email, scanning and network connectivity issues • Driver installation and configuration (Lan fax, print auditron, secure printing) • Develop and deliver training • Team building / reward and recognition committee