Lance Dacy

Responsible for customer satisfaction with regard to support services, education services, and customer care advocacy for the organization. Assisted the development team prioritize efforts related to customer needs. Built out IVR call operations for support as well as enhanced video learning system for education services. Enabled faster response times with regular intervals of resolution exceeding industry standard goals.

Technical development manager for database operations and reporting. This including managing a repository of over 2,000 standard and custom reports as well as data conversion exercises from old client systems to Fellowship One.

Enterprise SaaS church management software web application with 2 supporting client applications written in .Net C# with MS SQL Server.

Scrum Master and process improvement change agent for Product Development. Assisted the team in achieving a transformation from Waterfall style development to agile development with Scrum. Transitioned manual test and deploy processes to automation and assisted in brining our infrastructure team closer to development essentially forming a a devops relationship. Continued to evolve processes throughout the company to establish a more agile discipline in the company's ability to react to changing market demands as well as changing business environments. Founded and lead one of the most successful user groups (DFW Scrum) in the Scrum Alliance community which also helped our teams evolve in our agile transformation.

Plan, staff, organize, direct, and control all aspects of the trucking hub night sort operations. Coordinating delivery routes between the trucking hub and DFW Airport Ramp.

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Guiding agile practices for multi-channel development teams. Applications include native iOS/Android applications and responsive e-commerce web property. In addition, leading an agile transformation to better service the organization through continuous delivery of software; driven by business value and prioritization. Responsible for growing the agile center of excellence; creating a learning environment for the organization and team members to continuously improve and become better planners/predictors of our work.

Developed standard training programs and processes in a subset of business units; equipping teams to manage and track their work. Managed a team of Project Managers to work directly with the development teams and the business stockholders to achieve common prioritization exercises and roadmap planning initiatives that exposed transparency and visibility into the operations of the group. Responsible for establishing process for the Project Managers in managing timelines, risks, and mitigation strategies for troubled projects as well as escalation and change request processes for Executive Management. Continued the agile transformation initiatives from Fellowship Technologies to Active Network.

Plan, organize, staff direct, and control all aspects of a fast paced, customer centered organization. Responsible for the Alliance Hub priority night sort operations. Managed Ramp Agents responsible for weight and balance. Also managed all logistics required to get freight built from sort start to end departing all aircraft on-time to multiple NA destinations.

Business computer information systems"]