Wing Fai Lam

= Maintained balanced inventory by analyzing supply and demand data to ensure production continuity, reducing excess inventory and purchase orders by USD 60K annually. = Manage procurement for essential components such as safety sensors, safety switches, power controllers, terminal relays, and packaging parts. = Conducted analyses on Estimated Annual Usage (EAU) to identify savings opportunities and reduce inventory holding costs by reducing minimum order quantity (MOQ). = Managed and monitored lot status classifications to ensure compliance with quality standards and lowering quality-related risks for the production line. = Build a strong rapport with key suppliers to secure high-quality materials, enhance on-time delivery rates by 95% and maintain high customer satisfaction through consistently high supplier performance. = Collaborate cross-functionally with demand analysts, supplier quality engineers and warehouse teams to ensure timely material availability and reduce production line downtime incidents. = Successfully negotiated favourable payment terms with 70% of key suppliers, extending payment terms from NET 30 to an average of NET 60 days, improved cash flow and increased financial flexibility for the organization.

= Collaborate with warehouse team to prioritise consume Printed Circuit Board (PCB) according to date code to avoid PCB expiring after 6 months and reduce the quantity of expired PCB. = Total quantity for expired PCB reduce from May (Quantity: 212,301 pcs; Value: USD20,912,517) to July (Quantity: 153,255 pcs; Value: USD11,809,773) and decrease total impact value USD9,102,744. = Establish a strong relationship with the vendor through social media apps, phone calls, and email for sustainable cooperation and ensure prompt materials delivery as needed. = Follow Material Requirements Planning (MRP) and Manufacturing Order (MO) to make decisions in releasing Purchase Order (PO) and arrange shipment with the vendor. = Achieved 30% cost savings in the year 2022 through vendor negotiation to disposals excess PCB in vendor inventory. = Managed PO totalling over USD 150K each quarter and entered detail into SAP and sent to vendor as well as tracked order history. = Examined PO history and reported findings to Fulfillment Department to reduce excess PO and improved inventory management. = Handling Return to Vendor (RTV), return back non-good materials to the vendor for further analysis, repair, or resend replacement and complete it within KPI 30 days. = Work closely with the Supply Quality Management department to conduct a control run for spot buy material and material supply by the non-qualified vendor to ensure it is a good quality material before putting it in mass production. = Check and review shipping documents (Commercial Invoice, Packing List, and Air Waybill) provided by the vendor and forward to the import team for customs clearance. = Daily submit MO Shortage Report to the Production Department by updating the latest shipment status and providing alternative material if any. = Responsible to end to end responsibilities including delivery, shipping document, material quality, and payment issue to ensure smooth supply chain from vendor to production line.

+ Conducting market research and analyzing new marketing strategies as well as evaluate competitor's ventures. + Creating and compiling creative copy for diverse marketing distributions such as social media, website, and live streaming. + Monitoring progress of SEO using various metrics and submit reports of performance to ensure it can be complete on the target timeline. + Building a good relationship with an existing customer and attract them to become loyal customers, generate positive word of mouth, and help the company to generate sales. + Managing gaming live using Open Broadcaster Software (OBS) on Facebook to build Facebook Page awareness, increase like and follower as well as engagement with FB users. + Developing an integrated standard operating procedure (SOP) of responding to customer queries with teaching video to remain customer satisfaction and solving their problem.

- Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries to provide a solution to the customer and assist the customer to solve the problem. - Communicating with customers through various channels such as phone calls and face-to-face. - Responsible for records of customer traffic which focused on each mall entrance and each hour for conduct customer behaviour analysis. -Initiated focus on collecting customer daily inquiries, complaints, and feedback to understand the customer need, improve our mall outlet category and increase customers' repeat purchase rate. - The job objective is to ensure customer satisfaction and provides professional customer support.

I assist the chef to prepare food prior to cooking, heat and finish food items as well as also accept the task to record inventory level, discarding expired items, minimize food waste.

My task is to collect chips from losing bets and mentally calculating payouts to winners. I also have the ability to handle complaints and difficult situations.