Lakmal M Dissanayake

Performed diverse roles to ensure premium service and exceptional customer experiences. As a Premium Vehicle Agent, maintained vehicles in pristine condition to meet high standards. As a Premium Service Agent, delivered outstanding customer service at the service desk, managed bookings with document verification and payment processing in the Sixt Cobra system, and promoted additional products and services. As a Customer Experience Agent, guided customers on vehicle features and ensured a seamless and satisfying rental experience.

I excelled at handling passengers in the bustling arrival area of Kuwait International Airport, representing over 40 airlines. My responsibilities extended to providing exemplary customer service, particularly addressing concerns related to lost or damaged baggage. I proficiently managed the entire claims process for affected passengers, utilizing platforms such as Worldtracer and various communication channels. My role also involved the preparation of detailed daily, weekly, and monthly reports for the call center, showcasing my commitment to precision and efficiency. With strong skills in email and telephone communication, technical and analytical thinking, and the ability to thrive in a fast-paced environment, I consistently delivered exceptional customer experiences.

During my tenure at the National Secretariat for Elders under the Ministry of Social Services in Colombo, Sri Lanka, I undertook diverse responsibilities contributing to the smooth functioning of the institute. These encompassed meticulous management of staff personal files, overseeing recruitment processes, conducting staff training, and handling procurement matters. Additionally, I managed daily mail operations, maintained office equipment, and efficiently coordinated the office transport department. Proficient in Microsoft Office and various administrative tasks, I developed strong problem-solving skills, honed my abilities in office management and systems administration, and demonstrated expertise in workload management. This experience allowed me to excel in government services and public service, enhancing my overall professional capabilities.

I worked in Texwin clothing (pvt) Ltd which company under winterquilts group Roles  Greading Machine operators & Helpers  Submit Production reports daily to head office  Make Machine & Operation layouts for new designs & give information’s to Maintenance department to arrange required machines for new designs  Find solutions for the production failures & Line Balancing

SMD Lanka is a Vehicle import & Export company under Board of Investment (B.O.I) Project. Roles  Make Vehicle import & export documents  Supervise all vehicle repairs  Dealing with Board of Investment (B.O.I) officers  Dealing with Banks  Dealing with vehicle clearing officers