Kyle Christiansen

► Excelled in positions of progressive responsibility within the company, culminating in promotion into the role of General Foreman with responsibility for overseeing all mechanical and hydraulic reman activity for the Western region. ► Deliver strong operational leadership to 5 direct reports and 18 indirect reports in the management of day-to-day reman activity, in addition to assuming full responsibility for costs, profitability, efficiency, forecasts, and a monthly budget of $2.5M per month. ► Contributed to the continued growth and profitability of the business by developing new salvage procedures which reduced costs to the customer and significantly improved competitive market positioning which led to increased business volumes. ► Instrumental in driving continuous improvement centered on work flow management, streamlining/implementing new processes or procedures, improving functional area productivity, and monitoring and improving productive use of all resources. ► Reduced rework by 20% year over year for past 2 years and collaborated in the development of a database to track non-conforming product which substantially reduced costs and eliminated recurring issues. ► Recognized as best performing department for safety with zero serious safety incidents or LTA's. Improved business profitability, and reduced aged WIP by 90%. ► Coordinate mechanical & hydraulic rebuild services within Reman, utilizing a wide variety of equipment, methods, and standards. Ensure activities are conducted within safety, quality, productivity, and cost standards and in line with "best industry practices". ► Develop programs to support and centralize mechanical and hydraulic component repairs and their supply to support SMS requirements through the Acheson Reman Facility. **Additional information available in my professional résumé.

► Delivered improvements to business efficiency, profitability, and quality during tenure as Foreman. Coordinated all reman workflow, including: work planning, quotations, customer approvals, and prioritization of all tasks. ► Provided strong operational leadership, training, and mentorship to staff. Managed activities relating to skill and productivity development, dispute resolution, and performance management. ► Reduced technician inefficiencies via performance management to maximize profits. Conducted regular meetings to monitor workload and track labour productivity per job which ultimately led to significant efficiency improvements. ► Identified process gaps and inefficiencies, and developed process improvements with input from reman staff and key stakeholders to maximize branch profitability. ► Facilitated introduction of improvements to Shop Set-up in order to maximize work efficiencies and utilization of square footage. Developed and implemented a workflow tracking database. ► Identified equipment upgrade requirements, and developed ROA forecasts justifying new Capital Expenditure Requests. Identified ERP functionality gaps related to Reman and Service Functions, and developed interim processes to correct process gaps in collaboration with key stakeholders. ► Led the successful set-up and management of the Branch 149 Hose Shop, including marketing. Developed a Hose Build Information Database to drive improvement in accuracy of hose builds and to reduce labour hours required to perform builds. ► Built strong relationships with key business partners including CPSG, eXtend Support, Corporate Service and Corporate Warranty groups. Cultivated relationships with critical sublet vendors to improve job turn-around times, reduce vendor quality issues, and maximize profits. ► Worked towards Edmonton Remanufacturing ISO 9001:2008 QMS Certification. **Additional information available in my professional résumé.

► Supported branch functions and RAMP Contract operations related to equipment operating contracts valued at $40M in annual billings. ► Generated RAMP and MARC Contracts, and acted as Project Manager for the Oyu Tolgoi bid package. Evaluated suitability of RAMP & MARC Contracts, and provided RAMP & MARC Contract quotations to sales department. ► Coordinated credit recovery from OEM's, handled contract issues, and managed all related contract administration. Researched, recommended, and implemented enhancements to RAMP & MARC Contract administration functions. ► Built database for tracking, monthly administration, reporting of current RAMP contracts. Conducted an analysis of current RAMP contract health, and identified process / procedure gaps. ► Developed process corrections with all relevant departments, and implemented corrections resulting in existing RAMP contracts which were forecasted at deficit losses now forecasting surplus.

► Joined the company shortly after opening and played a key role in assisting with the development of SOP's and all ISO registered documentation. Set-up and installed new shop equipment. ► Diagnosed and repaired DC Wheel Motors, scheduled and oversaw DC and alternator repairs, collaborated with Wheel Shop personnel, electrical foreman, and shop service coordinator to draft and create Work Procedures and WO forms for all Wheel Shop equipment.