Kurniawan W.

Managing government accounts in public sector Indonesia.

Direct & indirect engagements with several projects in Enterprise Business. Starting on April 2021, I engaged with one of large fertilizer manufacturing company in Indonesia (State-Owned Enterprise) to dig dive and design Integrated Security Monitoring System (CCTV, Command Center, etc.)

Manage TELKOM Group resale and Global Partners for Enterprise Market in Indonesia. Take the lead in developing channel plans and channel management policies. Take charge of channel partner development and management and joint marketing campaigns. Attain the business goals for channel business. Establish and maintain customer relationship with CXO of general channel partners or high-level personnel of high-value channel partners, and promote all-around cooperation between two parties.

Managed TELKOM Group resale and Government accounts for Enterprise Market in Indonesia. Acted as the owner of corporate-level sales projects and established supporting customer relationships with the high-level personnel (CEO/CXOs and Directors) of high-value subsidiaries of customers groups. Responsible for the end-to-end Lead-To-Cash (LTC) process of the respective customer group and ensure the availability of support from decision-makers of strategic customers.

Made recommendations to senior management on final decision-making process. Identified and made evaluation on risk and performance review.

Assisted and gave advise to General Manager of Taruna Bakti Foundation in operational decision-making process.

Manage overall operational activities of 60-year-old education foundation in Bandung, Indonesia such as : education, finance, human resources, IT, logistic/purchasing, regulatory and asset management with around 300 employees (teachers/lecturers/administration) and 2,400 students across several levels of education from TK (Kindergarten), SD (Elementary), SMP (Junior High School), SMA (Senior High School) and Akademi Sekretari & Manajemen (ASM - Academy of Secretary & Management). Initiate, plan and implement effective and efficient business processes including the implementation of IT infrastructure to deliver high quality of education services.

Indonesian’s exclusive partner of Dragon Broadcast, Australia (www.dragonbroadcast.com.au) to deliver high-quality product of YouTube Video Seeding to promote online video in YouTube via social networks and internet users. Developed new partnership with Indonesian-based social media group (Twitter) which has more than 5 million followers and 50 million endorsers.

Initiated, planned and implemented risk management standard for all subsidiary companies of PT Telekomunikasi Indonesia, Tbk. Provided in-depth quarterly report of all subsidiary company’s risk management evaluation to be used by Director of Compliance & Risk Management to present in Risk Committee Joint-Meeting (Rapat Gabungan Komite Risiko) chaired by Commissioner of PT Telekomunikasi Indonesia, Tbk. Initiated, planned and implemented first-time risk management compliance of all Telecommunication Towers belongs to TELKOM Group (TELKOM, TELKOMSEL and MITRATEL).

Setup new regional office in Bandung (Organization restructuring). Managed overall operational activities such as : finance, HR, IT, marketing (BTL) & sales. Developed & maintained relationship with Direct Sales Agencies for post-paid sales and Dealers for pre-paid sales. Successfully collaborated with TELKOM West Java Region to have joint-sales with SPEEDY Product and utilized all PLAZA TELKOM Offices as new distribution channels.

Setup regional offices in Pekanbaru (Riau), Medan (North Sumatra) and Semarang (Central Java). Managed overall operational activities such as : finance, HR, IT, marketing (BTL) & sales. Developed & maintained relationship with Direct Sales Agencies for post-paid sales and Dealers for pre-paid sales. Successfully achieved “Tiger Award” for Best Sales Achievement in PT Indonusa Telemedia.

Managed overall operational activities in West Java, Central Java and Kalimantan offices such as : finance, HR, IT, marketing (BTL) & sales. Initiated first-time new sales program “SPEKTAKULER” Package for prepaid sales. Successfully achieved “HBO Award” from HBO Asia Pacific for Best Sales Achievement in PT Indonusa Telemedia.

Managed Customer Relationship Management (CRM) to Corporate Customers of manufacturing segment in Bandung Area. Increased sales and revenue from Corporate Customers with products: fixed-phone, TELKOMFlexi (CDMA) and data communication. Successfully achieved as one of the “Best Competitive Intelligence Agent” within National Enterprise Service Division.

Managed Customer Relationship Management (CRM) to Corporate Customers of manufacturing segment in Bandung Area. Increased sales and revenue from Corporate Customers with products: fixed-phone, TELKOMFlexi (CDMA) and data communication. Successfully achieved “Best Junior Account Manager” Award within West Java Enterprise Service Division.

Initiated, planned and implemented Corporate Account Management for all Corporate Customers in Kandatel Cirebon Area (Cirebon, Indramayu, Majalengka and Kuningan) : technical support system, after-sales service and Service Level Guarantee (SLG). Succesfully handled local implementation plan for PERTAMINA Telecommunication Project (National Corporate Customer) in Cirebon & Indramayu Area.

Managed sales, finance and operations in telecommunication services. Successfully initiated, planned and implemented telecommunication services using radio transmission for Pesantren Al Zaytun (One of the biggest Islamic Boarding School in Indonesia). Setup WARTEL (Warung Telkom) in Pesantren Al Zaytun which was one of the biggest revenue contributor from WARTEL segment in West Java Area. Succesfully achieved “WCO (World Class Operator) – Abdi Paripurna Nugraha” Award from TELKOM West Java Region Division.

Setup and planned daily agenda for EGM West Java Region Division. Prepared summary of operations report from all departmens in Regional Division Office.

Prepared Development Project Progress Report based on Construction Department PT Aria West International) and Operations Units (All Kandatels). Setup Joint Planning Session Meetings between Construction Department and Operations Units.

Prepared daily, weekly and monthly sales report for West Java Region. Coordinated with all Head of Kandatels in West Java Region to optimize sales support activities.

Title : MBA Now : SBM ITB (School of Business & Management, ITB)