Kumar Gaurav

 A focused and result-oriented professional having 18+ years of experience in field of Quality Assurance & Service of Consumer Electrical & Electronics Products (DVD Players & Home Theater Systems, Blu Ray Players, Microwaves, Water Heaters and LED Lighting, Mobile Displays etc.)  Experienced in handling all types of activities related to functioning of Quality Assurance Department- ensuring Product performance improvement, Supplier Quality Assurance, In-Process Quality Assurance, Outgoing Quality Assurance, After sales Warranty Analysis, Failure Cost management and Customer Service & Support.  Significant experience in development & quality assurance of OEM/ ODM product developments.  Significant expertise in management of product quality & service quality metrics like Field Failure Rate, Failure Cost Rate, In House Product Defect Rate & Trend Analysis.  Ability to implement & govern Quality Systems and Operational Processes with teams distributed at different locations  Well organized and applied procedure for implementation and up-gradation of Quality Management System to ensure and enhance the quality health of the organization.  Excellent presentation skills and has held the responsibility of maintaining, communicating and sharing the quality status with the top management and overseas head office.