Kathy Martinez

Client Services @ OtterSoft

About

In the realm of technology, custom software development is a cornerstone of innovation—particularly within the healthcare industry, where precision, compliance, and efficiency are critical. At OtterSoft, we specialize in designing and developing custom healthcare software solutions, leveraging artificial intelligence and data-driven technologies to help our clients operate smarter, faster, and with greater confidence. Our AI-enabled solutions support healthcare organizations in automating workflows, improving decision-making, enhancing compliance, and uncovering actionable insights—positioning them as leaders in their industries. We also apply this same forward-thinking approach across sectors such as hospitality and finance, bringing cross-industry best practices that drive operational excellence and superior user experiences. In my role, Client Services, I act as a strategic bridge between our clients and development teams, ensuring that business objectives, technical execution, and industry requirements are fully aligned. My background in recruiting provided deep exposure to the complex and evolving needs of healthcare and technology organizations—a perspective I continue to apply when advocating for our clients and shaping impactful solutions. My mission is to deliver exceptional service and innovation, building long-term partnerships and helping establish OtterSoft as a trusted healthcare technology partner known for AI-driven solutions, reliability, and client success.

Country

United States

City

Modesto

Industry

Computer Software

Skill

Client Relations, Client Services, Team Building, Recruiting, Talent Management, Talent Scouting, Talent Recognition, Performance Management, Software Development, Telecommunications, Project Management, Marketing Communications, Customer Retention, Customer Satisfaction, Windows, Microsoft Office, Contract Negotiation, Customer Service, Customer Support, Customer Loyalty

Experience

Client Services

OtterSoft

2022-1 - Present · 4 yrs 9 mos

Pacific Grove, CA

I work alongside healthcare technology leaders responsible for complex, business-critical systems—often built over years, tightly integrated, and difficult to change without introducing risk. Across organizations, I see familiar challenges: • Core platforms carrying layers of technical and operational debt • Integrations that are stable today but fragile under growth, regulatory pressure, or increased demand • Engineering teams spending more time maintaining systems than advancing outcomes At OtterSoft, my role is to help leaders move change forward without destabilizing what already works. We take a practical approach to modernization—introducing AI and automation where they genuinely reduce burden, improve decision-making, or create leverage for teams, rather than adding complexity. By aligning the right people, sequencing change thoughtfully, and modernizing incrementally, we help organizations reduce long-term risk while preserving reliability and trust.

Talent Engagement

Bay Valley Tech - Startup Incubator & Free Code Academy

2022-1 - 2022-4 · 4 mos

Modesto, California, United States

Connected and engaged with people interested in a career in technology and software development. Bay Valley Tech offers free software development classes through the Free Code Academy Program, a 7 month, part-time, program that combines weekly, live, online classes, with self-paced online lessons. Bay Valley Tech also partners with companies to provide internships for eligible students.

Client Services

Novo Technologies USA

2021-7 - 2022-1 · 7 mos

Modesto, California Area

Acted as the primary liaison between clients and internal teams, ensuring seamless communication and efficient resolution of issues. Successfully managed client inquires as well as recruit and hire new team members for all of our projects. Gathered client feedback to drive continuous improvement in services.

Talent Acquisition Specialist

Novo Technologies

2011-8 - 2022-1 · 10 yrs 6 mos

Modesto, California Area

We are an agile Software Development company located in the Central Valley, Modesto, C.A. Novo’s combination of software development, consulting team, and local resources under one umbrella enables a stronger focus on the needs of our clients. Our methodologies are to help our clients focus on their core business issues, reduce cost, and accelerate time-to-market. Services we offer include: • Custom Application Development • Design-Build-Manage • Application Modernization • Co-Sourcing • Consulting • Agile Training • Enterprise Architecture • Windows development in C#, VB.net. • Web development in ASP.NET, C#, VB.net, JavaScript, CSS • Web Services development, WCF and XML • Mobile development, Windows mobile and iOS • Windows services development in C#, VB.net. • SQL Server, SSIS, SSAS, BizTalk. Located in Modesto, CA, we specialize in software development projects, placing qualified individuals with companies seeking workforce solutions.