iurii klepar

gas accountant expert, procure to pay

About

I am diligent, responsible, reliable and capable of prioritizing, organizing and problem solving under pressure. I have keen and motivated work ethics, which I can prove through my competency and willingness to learn within a dynamic environment. From my past and present employment I have gained great inter-personal and communication skills in order to provide excellent customer service. On a daily basis I am responsible for providing excellent support for customers in order to achieve targets. I am extremely hard working and eager to take on a challenge. Skills & hobbies: - Excellent customer service, technical support skills - Programmer skills (Python, MySQL) - Social, service-minded, communicative, disciplined, able to work independently, but also in a team - Not afraid to take responsibility and initiative, and able to set priorities, work under pressure - Intelligent, honest, confident and hard-working - Full driver’s license (B) - Participation in open source programming - Photography, Programming, Gym, IT, Hiking

Country

hungary

City

hungary

Industry

online media

Skill

microsoft office, management, seo copywriting, troubleshooting, social media, microsoft excel, e commerce seo, english, колл центры, linux, ukrainian, team leadership, customer service, управление командами, seo, open source, russian

Experience

gas accountant expert, procure to pay

nokia

customer service representative - citi commercial cards

sykes

customer support representative - huawei

sykes

2015-2 - 2015-12 · 11 mos

* Call handling and logging in dedicated system * Written follow up to telephone calls on an ad hoc basis as required by customers * Troubleshooting with a technical aptitude and hand-holding through usability requires * Objection and complaint handling * Answer pre sale queries about product and technology * Continually learn and take on new information on products and policies and procedures * Be a Brand Advocate for Huawei by demonstrating excellent customer service, looking for opportunities to own issues, identify sales leads and retain customers * Escalation handling and prevention * Achieve targets based on call handling quality and defined KPIs * Negotiate with customers and provide tailored solutions and guidance * Provide suggestions on how to improve first contact resolution

web master

nagy mercatus kft

2012-11 - 2014-8 · 1 yr 10 mos

Developing and support of web-sites of the company - SEO for web-sites in countries of Eastern Europe (Russia, Ukraine, Kazakhstan, Belarus)

web master, deputy director, co-founder

schoenau-ukraine

2007-6 - 2011-1 · 3 yrs 8 mos

* Developing, support and managing of web-shops and web-sites of the company * Communication with suppliers * Communication and coordination between transporters and suppliers * Calculation of transportation cost * Payment control

standardization and quality engineer

eurofeed modern animal nutrition

2006-5 - 2007-5 · 1 yr 1 mo

Consulting in animal feeds and additives - Quality control of animal nutrition products

quality analyst - huawei

sykes

2015-12 - 2016-2 · 3 mos

* Improving the skills of the team in line with the partner's needs and Sykes' objects * Closely work with the Supervisor to help the quality performance of the team * Maintains an excellent business relationship with the partner * Coaches and helps new agents in preparation * Organizing and lecturing trainings in line with the training procedures * In case of request prepare analysis about the team performance and create quality analysis * Maintains the training material in accordance with the agreed format * Identifying process, improving and providing quantitive and qualitative feedback to Huawei * Negotiate with customers and provide tailored solutions and guidance * Achieve targets based on call handling quality and defined KPIs * Participate in projects and tasks those are requested by the Supervisor/Account Manager