kirsten sauer

instructor

About

Driven employee development leader with a focus on learning and collaboration. Over 9 years combined management and training experience. Utilizes both ADDIE and SAM adult learning models to create impactful, customized, and innovative virtual and in-person training and development opportunities.

Country

united states

City

salt lake city

Industry

information technology and services

Skill

training, performance management, team building, coaching, leadership, training delivery, adobe creative suite, camtasia, project management, vendor management, process improvement, microsoft office, customer experience, troubleshooting, program management, operations management, call centers, microsoft excel, customer satisfaction, employee training, customer service, microsoft word, contact centers, bpo, outsourcing, technical support, program development, leadership development, organizational development, instructional design, management, curriculum development, team leadership, facilitation, customer service training, onboarding, organization skills, communication, knowledge management, gap analysis, addie

Experience

instructor

tableau software

instructional designer and training consultant and owner

snowflake learning designs

2017-8 - Present · 9 yrs 2 mos

* Consulted with clients to determine business needs for instructional design and education * Identified gaps in knowledge/areas opportunity and offered business recommendations * Researched, designed, and developed training solutions for clients

training assistant

acs/verizon wireless

2008-4 - 2009-10 · 1 yr 7 mos

* Helped trainees in nesting for Verizon Wireless new hires including any questions, soft skills, and moral support * Worked with escalated customers to achieve a satisfactory resolution

manager

lonnie's cleaners/king's row formalwear

2005-10 - 2008-4 · 2 yrs 7 mos

* Oversaw quality and order management for customer and store items for 4 locations * Hired and trained new employees for their job role * Coached and terminated employees when needed

technical trainer

milestone technologies, inc.

2018-4 - 2019-9 · 1 yr 6 mos

* Contractor for Workday, Inc. * Acting Training Manager/business owner for all project departments worldwide * Owned and managed all things training and development for Service Desk, TFO, A/V, Walk-up support, and Identity Management teams across the globe * Identified gaps in knowledge for support teams and offered globalized, consistent solutions * Designed, developed, implemented, and evaluated training programs for all managed service teams in worldwide time zones * Trained and onboarded tech support agents

learning and talent development specialist

western governors university

2016-12 - 2017-8 · 9 mos

associate technical trainer

cisco

2009-10 - 2015-3 · 5 yrs 6 mos

* Facilitated Cisco Networking information technologies to new hires on multiple levels of complexity for 2-26 learners * Acted as employee’s manager for 3-8 weeks until permanent manager established * Managed employee relations issues and delivered progressive counseling, documentation, tough conversations, and termination when needed * Coached employees on performance and established employee action plans for success * Taught all different types of learners with varying backgrounds, education, and experiences * Trained both soft skills and technical skills (hard skills) * Developed junior trainers through observations and direct coaching * Designed, developed, marketed, and facilitated a coaching program to improve employee quality metric scores by 10-25%

academic services trainer

western governors university

2015-4 - 2016-12 · 1 yr 9 mos

* Designed, developed, marketed, and facilitated (or delivered) a continued education program for both in person and remote employees about various topics * Maintained learning documentation through technology, policy, and feedback changes * Recorded trainings using Camtasia, Adobe Connect, and BlueJeans providing 24/7 access to trainings for employees unable to attend live events * Collaborated with stakeholders, management, and peers across several departments for feedback to produce course materials and content * Developed junior trainers through observations and direct coaching * Implemented feedback from leading focus groups and other feedback loops