kirsten cree

* Key Accountabilities * To manage and effectively co-ordinate a team of Volunteers * To support the Front of House Manager and the Duty Managers in the management of FOH Assistants * To support the planning and management of the Volunteer scheme. * To rota and supervise the Volunteers in the galleries on a day to day basis during exhibitions * To work with the Front of House Manager, programming teams and Hires & Lets team to ensure that all elements of the programme are supported in their delivery by appropriate levels of FOH Assistants or volunteers * To provide the public with proactive advice, guidance and information, answering any questions or queries * To participate in research and training on the programme * To ensure a secure, safe and welcoming experience for all visitors * To liaise with the Technical team and Duty Managers to maintain the day to day functioning of the building and/or offsite activities

* Cash handling * Customer Service * Team Working

* Support to the Development Function * To provide administrative support to the Development function, including managing stakeholder data, assisting with VIP communications and maintenance of accurate and up to date records * To be responsible for making arrangements for special events as required including catering, invitations, RSVPs etc. * To assist with bid writing and reporting to key funders and stakeholders * To provide administrative support for monthly fundraising meetings * To support the project management and administrative delivery of fundraising and development initiatives