kim frazier

* Provide the review, analysis and evaluation of stakeholder requests made within the Water District for various systems and/or process improvement changes. * Define project scope and document project charters/business cases. * Gather/document business requirements, process flowcharts and test plans. * Coordinate project activity, implementation, and testing efforts.

* Provided the technical and functional analysis, requirement elicitation and documentation for a web and client server payment processing application. * Acted as liaison between business owners and software development team to identify and document system enhancements and defects. * Developed workflow, use cases, screen mock-ups, and conversion requirements. * Received ITIL certification – July 2012. * Completed Agile/Scrum methodology training - August 2012. * Improved processes within the PMO department by creating/implementing new business requirement and use case templates to be used across all products.

Provided the analysis, documentation and coordination of a multi-million dollar imitative that involved working with multiple organizations in the design and creation of a new complex .NET web-based processing system as well as functional changes necessary for a new back end system. All conversions were successfully completed by December 2010 and impacted over 7500 credit union users. Facilitated requirement gathering sessions with internal and external staff. Documented functional requirements, use cases and technical design specifications. Acted as subject matter expert and liaison between customers, internal operations and IT staff and external vendors in the design/creation of new applications. Documented test plans, cases and scripts for quality and user acceptance testing. Executed test scripts and coordinated additional test efforts among various internal and external test teams. Coordinated/facilitated implementation of new application for partner organizations and provided user training/documentation.

* Performed analysis of system change requests and investigation of system defects. * Documented requirements in the form of use cases, functional and technical requirements. * Coordinated implementation and testing efforts for system changes.

* Acted as a liaison between information systems and operations to ensure requirements were identified, documented and met for system enhancements/upgrades. * Developed and implemented a Change Control process for use with internal divisions and software vendor during complex core processing system conversion. * Analyzed operational and system flows – provided consultation - designed processes that created greater efficiency and or controls. * Initiated periodic needs-analysis on various systems to identify/define process improvement opportunities. * Provided support for multiple complex processing systems. * Performed quality assurance and user acceptance testing on various systems.

* Supervised technical customer support/system administration for multiple financial payment/processing applications. * Established personal/team goals for support staff in accordance with organizational strategic plan and departmental objectives. * Reviewed/approved all system/application/operations documentation, procedures and policies as it applied to support division. * Coordinated multiple complex projects. Developed project plans that identified required activities, resources and schedules.

* Member Services Representative (1996-1998) * Senior Securities Operations Administrator (1991 * 1996) * Securities Operations/Reverse Repo Admin (1987 * 1991) * Corporate Account Representative (1985 – 1987) * Assistant Accountant (1984 * 1985) * Accounting Clerk (1983 * 1984)

Activities and Societies: GPA 4.0