Kimberly T.

To be successful in this role I have high attention to detail, very organised as well as understanding the regions as well as the suppliers. Some of the key responsibilities include: • Generating & checking client documentation both invoices and final documents paying special attention to detail. • Liaising with different stakeholders to ensure the correct services have been confirmed. • Managing my personal workload to prioritise tasks. • Keeping up to date with the latest changes in destination to ensure documents are processed correctly. • Building relationships with sales consultants and assisting them with their bookings at all stages of the client journey.

Responsibilities whilst in this role included: • Dealing with a variety of customers • Working towards targets to achieve store bonus • Handling contracts/opening new contracts • Dealing with business customers and liaising with customer services to offer the best experience possible • Handling in house jobs such as booking in and placing deliveries and dealing with CBT’s.

During my time as an Assistant Manger I was in charge of the following: • Conducting shifts • Closing and opening the store which includes cashing up and handling paper work • Visual merchandising • Ensuring all store targets were being achieved • Training sales advisors and supervisors • Helping with recruiting and supporting the store manager

During the summer of 2015 I spent my time working as a representative in a family hotel with TUI. Some of the responsibilities within this role included: - Being the first point of contact for guests travelling with TUI - Problem solving and dealing with customer requests/complaints - Selling excursions - Meeting sales targets - Conducting welcome meeting which provide guest all the information they will require during their holiday - Partaking in daytime activities with guests and evening entertainment - Being on call in case of any emergencies

As part of my studies at college I took on two weeks of work experience in order to develop and idea of the hotel industry. During these two weeks I took on many roles which included: • Executive lounge assistant • Concierge • Switchboard • HR